maybe there is something about the purchased ssd that we are not aware of, the most straight forward one being the actual source of samsung ssds from the seller. (e.g. local or parallel import) if it's a parallel import, it's very likely that it's not covered locally. samsung doesn't offer international warranty for their ssds afaik. if it's a valid local unit, you're relatively safe, but please don't buy from such a seller that fails to honor their responsibility anymore, even it's a damn good deal. it's pointless to keep supporting those which don't appreciate their customers.

by the way, lazada does have the official samsung store, http://www.lazada.com.my/shop-storage/sams...official-store/ and they sell ssds too. if the ssd was bought from that store, or any stores that stock samsung ssds from local official distributors/channels, a full warranty coverage shall apply.

there are several parties that you can contact to see if they can help:
1. local shops that help rma service with a fee like idealtech. however please make sure that it's not a parallel import first, because they might not be able to help if that's the case.
2. facebook, asking for a valid contact so that you can communicate better about the case, https://www.facebook.com/SamsungSSD/
3. contact local distributors, such as http://www.ambleaction.com.my/solid-state-drives/ to seek their help (there are others in https://forum.lowyat.net/topic/505086 but i'm not sure if they are still valid)
4. you can also contact samsung malaysia electronics (sme) directly. sme is a valid contact because it's stated in their warranty information, http://www.samsung.com/my/support/warranty/ that they are the official samsung representative here that honors warranty, as long as the ssd is a local retail unit. (there are other terms and conditions, so please check the link out)

for some reasons, as a norm, local shops honor warranty for the first year, the rest will need to contact local distributors, or manufacturers directly. in the case of samsung ssds, samsung always ask owners to contact the shop from which the ssd was bought first to initiate rma process.

finally, please choose a well-reputed seller that can actually honor warranty next time. if you cannot find one, go to the official store, and get the proof of purchase. always.

hope this helps and good luck.

don't mention it.

1. for no. 1, you can ask the shop to help verify if the unit is a local. they should know someone that can help doing that;
2. for no. 3, they are local distributors. if it's a local unit, most probably they are the one who distribute it. if it's a parallel import, then they should find that out and take necessary actions, because such acts are hurting their own sales as a local distributor;
3. for no. 4, you're correct that there is no related warranty information about ssd. what i meant was that sme is the official rep for samsung here. although it's not stated in the warranty information, they must be aware of their own products selling locally, including their own ssds. if they cannot help you by at least leading you to the right direction on how to claim the warranty of their own products, who else can?

sorry i didn't mention it correctly in the previous post. by right in the case of samsung ssds, the seller shall honor the full warranty of what they sell. (not only for the first year, but also for the rest of the warranty period. note that all valid sellers are responsible for helping their customers to claim samsung ssd's warranty, and they know how to do that) that's the main reason why samsung keep telling people to go back to the shop from which the ssd was purchased. (for this part, you can just call samsung hotline and get it verified easily; that's the actual procedure as of now here) as a buyer, the key point here is to keep the proof of purchase like invoice for this purpose. since your seller is telling you nonsense (even further reduce the warranty to 1 year only, and seemed reluctant to help at all after that), i think it's worthwhile for you to report this, and seek their help for the possibility to have other alternative ways to claim the warranty.

why not? as long as they can help claim warranty, a fair service fee charged after a year is fair imo. it's still better than wasting the whole unit.

again don't mention it. yes 11street is supposed to honor their side of the bargain. hopefully they have good news for you. if they don't, just make sure you follow up persistently.

as consumers, it's better to know more details about warranty. (always keep proof of purchase. snap a picture or something. you never know what will happen in future) irresponsible sellers do play around with warranty processes for whatever reasons. (especially those kinds who wanna earn money, but don't wanna do their jobs) to me they are abusing us consumers. (like we are just waiting for them to do that)

sorry to hear that you're in this situation, but i think it can be rectified easily with proper communication with the right parties.

samsung ssd is a good buy imo. i am a long term samsung ssd user. none gives me issues (some are few years old already)