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 iHerb Pharmacy Deparment clearance, Pharmacy Department

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Lionel90
post Oct 9 2018, 02:53 PM

I lift! Or so I think..
*******
Senior Member
2,239 posts

Joined: Jul 2016
From: Penang
QUOTE(sagethesausage @ Oct 8 2018, 11:02 PM)
Already one month (3 days past the due date), but my package is nowhere to be seen. Use the airmail without tracking so no idea where it is now.

If customs confiscates my parcel, will they send letter or call to inform?

Any way to get refunds?
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It won't be customs who confiscates, but Health Department.
I got a call from them, informing me about the confiscation, along with a warning to not do it again.

QUOTE(Sylph818 @ Oct 9 2018, 02:47 PM)
I placed order on 31 Aug 2018 and until now I get nothing.
No call, no letter, no parcel.
iHerb keeps want me to wait wait wait or contact POS Malaysia. The problem is, global mail does not have a tracking number for POS Malaysia. How to I check with them?  bangwall.gif  bangwall.gif  bangwall.gif
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Have you tried contacting global mail to get the ref no for Pos Malaysia? They should be able to give you a ref to check, otherwise I think it's lost.

By the way, I don't think Pos Malaysia is a delivery option? Always DHL or Ups, no?
Lionel90
post Oct 9 2018, 03:16 PM

I lift! Or so I think..
*******
Senior Member
2,239 posts

Joined: Jul 2016
From: Penang
QUOTE(Sylph818 @ Oct 9 2018, 03:00 PM)
I am using DHL Global Mail. their responsibility is to deliver my parcel until Malaysia Custom only. then will be continue by POS Malaysia.
I have contacted DHL they said they cant do anything as they do not have local tracking number as well. Ask me refer back to my sender to claim parcel missing and get refund......  bangwall.gif  bangwall.gif

Trace my parcel
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Your case is quite different from mine previous 2 purchases then. DHL helped me to settle clearance as well as providing update right until delivered to my door.

Don't let any party pushing their responsibilities to others. If they claim that they have passed to Pos Malaysia then surely they would have record of that transition. Ask them for the proof, I believe they would be able to provide some ref that you can track with Pos Malaysia.
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