QUOTE(mrl @ Jun 27 2017, 06:13 PM)
ppl who bought from doughnut from Qoo10, I want to ask about warranty registration...
it has been more than one week since i bought the phone and received it. MySamsung app still asked me to register my phone. When asked the seller, he said that my phone is already registered. I have no experience with SME so I am not sure how the warranty process works.
How long does registration will be reflected in the app? any indication or notification once the registration completed successfully? what counts as valid proof of purchase from Qoo10?
Just email following details to ewarranty.sme@samsung.com
Information needed to facilitate your enquiry;
1. Purchase receipt (attach with email)
2. Full Name:
3. Mobile number : (e.g.: 01234567890)
4. Date of Purchase:
5. Model code:
6. IMEI number /Serial Number: (e.g.: 3554XXXXXXXXXXX)
*If your purchase receipt do not have any info of IMEI or Serial Number of your device, please then provide us with a picture of the sticker on the outer box which contain the IMEI/Serial Number
7. Email Address:
Hope it helps