How did you manage to play YouTube on the lock screen in the first place, lol?

This post has been edited by gildan2020: Jun 18 2017, 11:39 AM

Ahh, I get it now. Thanks!

I managed to get the vouchers. I followed the instructions mentioned here:
1) Registered in MySamsung before midnight yesterday
2) Checked at around 3pm today. Saw the vouchers.

You may want to consider closing the program through the Recent button so that it will refresh.

Hmm, what should I buy with this RM400 vouchers?

This post has been edited by gildan2020: Jun 18 2017, 04:39 PM

Hmm, I just tried and faced the same issue.
I suspect that the phone turned off the app because it was "unused" for quite some time.

Unused here refers to the fact that the app is in the background due to the lock screen, so the memory program probably purged it.

I have seen this happening to other programs like Waze or Google Maps if you go to the Home screen and didn't return to them after a certain period of time.

When you create the account in the secure-folder version of MySamsung app, did you reuse the email address you registered in non-secure-folder version?

How did you do it? I tried the steps mentioned here but doesn't work.

Why not?