Hello,

Thank you for contacting us. If you are having trouble with the account
creation process, please note the following:

The signup page is located here http://signup.worldofwarcraft.com.

- Please be sure to clear your cache files and set your security to
"low" to accept any cookies (just during account creation, you may switch
it back when the account has been created), also completely close and
restart your browser after making the adjustments.
- Be sure you are using the right region's website. For assistance
with setting up a European account, please visit www.wow-europe.com.
- When entering the phone number, please be sure to enter all the
digits without using dashes or spaces. Be sure to include the area code. Do
not put a "1" before the number.
- If you do not have an extension then leave this space blank.
- Please be aware that the address given must match any credit card
used on the account.
- The address must reside within the North American region (U.S.,
Canada, Australia, New Zealand, Singapore, Malaysia and Thailand), in order
to gain access to the North American Realms.
- Make sure you're not entering a pre-paid game card in the
authentication key field, or vice versa. A pre-paid game card will have a format
like this: XXXX-XXXXXX-XXXXX-XXXXXX-XXXX and be entirely numeric. An
authentication key will have a format like this:
XXXXXX-XXXX-XXXXXX-XXXX-XXXXXX and be a combination of numbers and letters. The appropriate
page will be formatted to accept these numbers. If they don't match up,
then please double check which page you are on.
- Game cards are only usable within their home region and cannot be
used with Guest Passes.

Billing representatives are on hand to take your call Monday thru
Friday between 9am and 6pm Pacific Time, at 1-800-59-BLIZZARD
(800-592-5499). Customers in Australia should call 1-800-041-378. For more
information regarding account set up feel free to visit our billing website at
http://www.blizzard.com/support/wowbilling/ .Please keep an eye on
www.worldofwarcraft.com for any further news on World of Warcraft.  We look
forward to seeing you in the game!

For assistance with setting up a European account, please visit
www.wow-europe.com.


Regards,
Carlos L.
Blizzard Entertainment
carlosl.support@blizzard.com