buyer sent back the item without informing first while i wasnt in malaysia, after the parcel was sent only inform in whatsapp while i was away, parcel cannot be found anywhere now in my storage, couldn't help in this case.

buyer has history of sending back working healthy condition motherboard 2 times back to me before and claim it is faulty but it turns out to be working condition, and i ended up diagnose and return the same mobo twice back to him, not much to be explained here.

thanks.

Just FYI, you bought the motherboard half a year ago, used the motherboard for 4-5 months in total, if its got problem i definitely will replace it for u, but everytime u sent back it doesn't seems to show any symptons, i even provided u live video feed as much as possible and still kept all of them, u asked and i provided and tested fully just to show u, the exact board of yours with the serial num, in my memories u didnt provided any videos that u couldnt boot.

Everything u stated here including the misdiagnosing fee i got inform u clearly in whatsapp, and u said u understood it clearly (i wonder why u wrote it like u duno about it), it is to protect from buyer who kept sending back healthy mobo whereby in this case you sent back TWICE a healthy motherboard, and i also provided u back the video of me diagnosing and booting the mobo in full.

You bought it last year around october, the first time u sent back is within after purchase, the 2nd time was 1.5 to 2 month later, and the third time was this year march.

As for now, there is nth to resolve as u sent back the item without informing me and the item doesnt seems to be with me, i went out to China that why not available for whole March, the timing u sent to me i m already not here and the items were suppose to picked up by ppl that in my house, when i free on early April to mid April, i checked and asked there doesnt seems to be ur parcel around when in this case i duno how to help also, this is why you shouldn't have mailed anything to me without informing me or discussing with me first. (dont just suddenly send back), besides that, the warranty ENDED long time as of now.

The only thing you can do is called up Poslaju and inquiry them regarding this parcel, if they found it can mail it back to u.

u used it for 4-5 months period, and bro, I did sent u all the diagnosis video, u can see it urself it is healthy, what the hell, its not my problem when it is not booting at ur place



I dont even wanna argue here, i already wrote clearly if u sent back healthy mobo u will be charge RM15 misdiagnose fee and u agree with it.
and 2ndly, u r asking me to test the mobo for few days and do prime95 and etc, u r expecting too much bro, i duno what to say to these but srsly, i sold u a brand new mobo and if ur mobo actually have problem i would just replace it with warranty with supplier, but the problem is..IT DOESNT HAVE A PROBLEM ITS HEALTHY!!


I dont have the parcel, the item is not with me, u can check with them and u will find out the person signing the parcel is not ME for sure, whenever someone sign parcel he/she need to put IC and signature, from tat evidence u will know its not me, besides that, i m not even in Malaysia, and I bear 0 responsibility on this, because u didnt inform me or discuss with me for the item to be sent back and just sent back urself, i did my best to let ppl know a parcecl is coming for me and hopefully they pick up for me.

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They say customer is always right thats why I have been entertaining you all these time, if ur motherboard truly have issue, why it doesnt seems to have issue when it was sent back? for me it looks more like a joke or prank here everytime u sent it back and i diagnose and found nth wrong and sent u back again, for 2 times bro, 2 times also same thing, if its 1 time then ok la maybe u rlly misdiagnose, but 2nd time also?? i dun think its my responsibility to find out whats wrong with your mobo , if ur mobo does have issue upon my diagnosis, it should have show problem so i can just warranty it, but if it doesnt show any problem, how m i suppose to warranty your board

and lastly u didnt inform me when u mail me back, u r not suppose to do tat, i m not taking responsibility here for customer simply mail me back thing, u SHOULD HAVE pm me and discuss with me first for any sent back arrangement and not just return an item back while i wasnt even here, and from CHINA i tried to let ppl in my house to take the parcel for me but when i m back, the item wasnt here(?), let me know if u want camera shot of my passport while i was in CHINA, i will gladly PM u the picture.

And do you know why i ignored your PM? because u are giving me so much unnecessary work and ur RMA is always none-genuine, lets take a look below

1) u sent back healthy motherboard, resolve with u, gave u all evidence in video, mail u back the mobo
2) u sent back healthy motherboard again, resolve with u, gave u all evidence in video, mail u back the mobo once again
3) u sent back item and didnt PM or discuss or inform me in advance, while i was AWAY

and now, open a dispute thread against me when the problem doesnt seems to be me (facepalm), u r just badluck but insist the seller to solve all ur problem where the problem upon inspection(whole inspection and diagnosis recorded in video as evidence and send to u summore) by seller that it isnt even what u claimed....even urself realize that, and i also inform many time if got problem confirm directly claim warranty, if no problem, how u wan me claim warranty for u?

your board not working at ur place and running and boot perfectly fine in my place...is not my problem bro (and srsly i provided so many live video on my testing and diagnosis to boot up as back up, like so many video and even ask u if its enough, and even show u all the serial code and etc so u can verify its ur board, and none of them is what u claimed it is), and everything u stated like the misdiagnose fee i got STATE very clearly if u sent back a motherboard and i diagnose and it is healthy, u will get charged for RM15 for misdiagnose fee, that is for me to prevent customer not checking their mobo properly before they send back and claim is faulty while its not! i got wrote u the whole guideline for RMA, if ur board doesnt have issue, how m i suppose to claim warranty for u? u telling me ur board have problem but upon inspection, its not what u claimed, twice. and lastly..yea..its not my responsiblity when u sent back an item without informing me.

i not looking to argue any further because the warranty is ended and also, u sent back the item without inform me, this part lets be real, its not my responsiblity already, if u could just pm me before hand and discuss the timing to send back to me i dont think we hav any issue today.

This post has been edited by aKiSuSu: Jun 1 2017, 06:00 PM

After 2 weeks, here we go again.

Since all this time your point is "supporting customer within warranty period", u do know u sent back the item without informing me first while i was away? plus perhaps wouldnt it be better if u discuss it with me first hand before u take steps and do stuff urself?


I did not told u i agree to arrange ppl to pick for me, i said that i will try to arrange ppl(not agree) while i ask u to call to poslaju and revert the postage bro


no responsibility will be held when u mail back item urself without discussing with me in the first hand.


Exactly, u claimed cannot turn on and gave me a video that u cant boot, but when i check can turn on and gave u back a video it booted with the bios screen on monitor? hello? this part totally u misdiagnose, and u did this process 2 times by sending back and fourth again and again. (no idea what u mean what reach OS, to reach OS need a hard disk with ur operating sysetm bro, reach bios is enuff)


hay bro, what the hell? didnt i do my best to on ur first 2 warranty procedure? i provided u all the evidence, if i not willing to support u, u wont even get ur response or any warranty done. and wow, not when u sent back healthy motherboard so many times, it just shows u r misdiagnosing ur mobo, i did told u if your statement is true ur mobo will just get replaced, but it isnt.


is my evidence that i was away from malaysia while u tried to send me items without informing or discussing with me


1) bro...u sent the item back to me twice, not send to supplier, what are u talking about
2) in no where ur problem u told me is about need to reach inside windows and check with prime95, ur claim was motherboard cannot boot or post, but it boot and post past bios perfectly fine in my place.
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May I know what do u want from me now? There is nth i can do here with an item u purchased more than 1/2 years ago , the warranty is even ended for 1 month. If your motherboard indeed has issue it would have been detected on the first week of purchase and not after 5-6 months, besides u kept sending me back with faulty claim(what u claimed is not true e.g. u claimed cant boot but i can boot and boot into bios with the video from start where i boot and showing the whole motherboard with fans on? so please dont tell me about i didnt stress test it with prime95 for extended period of time kind of crap like i m suppose to do it tat way...). I sold so many motherboards and most of the times theres 0 issue, be it a good positive feedback, a thank you, a fast response help, or a smooth warranty procedure, even u, your first claim and 2nd claim all went well until ur third claim u went and send without informing me.

This is it, like i said if u have discussed with me that u want to send back the 3rd time again, we wouldnt have any issue now. You can continue to argue but I think this is my last response, as if there is a problem I would definitely solve it, but now i dun see anything to be solve other than replying the same thing again and again while u doesnt seems to get it. I dont owe u money or owe u any stock tat i didnt send if u purchase any, I dont held the responsibility for an item u sent back without informing me, and I did processed your warranty claim which occured 2 times before that, and both u sent me back a healthy motherboard which doesnt seems to have any issue and resulting in me sending back to u again, if the mobo indeed have issue i would be able to just swap the board for u right? even urself knew for the 2 times u sent me back (1st time on the original mobo u sent, 2nd time on the brand new mobo u sent, which both is not as u claimed as it is). If there is something I missed, please do tell, but i dun think there is.

And I must say this, pardon me for my rudeness.."IT IS YOUR RESPONSIBILITY TO CONTACT ME BEFORE U SEND BACK ANYTHING FOR WARRANTY PURPOSES", not just send n no inform or discuss and expect me to held responsibility for it. it is also "YOUR RESPONSIBILITY TO ENSURE YOU DID CHECK PROPERLY IT IS FAULTY BEFORE U SEND BACK FOR WARRANTY", u sent it back 2 times in the period of 2 months and both are fake claims where the board turns out to be perfectly healthy when i boot it on my place, giving me unnecessary work, even with evidence and recorded the whole diagnosis process. sorry for the caps lock rudeness word...

Just saying, sometimes the customer cannot boot their mobo in their place but take it back for me it suddenly able to boot and nth seems to be wrong, i received such case frequently and the latest one is a server board lga1366 a week ago, he brought back and told me he indeed checked many times and many ways and perform many diagnosis and guess what? i booted it fine infront of him on first tries on diagnosis , turns out it was his processor got issue and i borrowed him another processor to check and update his bios, after back and fourth many times , and u r a perfect example of this from the 2 warranty claim u made which isnt as u claimed. customer is not always right.

Thank you and have a nice day, I also wanna say I am not particularly happy to receive complaints from customer, as I have been maintaining only positive feedback, despite it was only 1 complaint out of 1000, i guess its also good example for others to read such dispute.

tl;dr version, make arrangement for warranty purpose checking before u send anything back to seller, do not send without asking.

tl;dr version, if the mobo got problem it would get replaced already, there is no reason to not replace or swap another board for u if there is a problem on the board, but urself also know so far no evidence shows it has problem while checked by me, and all the evidence pointed tat u misdiagnose the mobo, everything is recorded in video form and gave to u and also asked u whether u need more evidence video. ur mobo unable to boot at ur place but perfectly fine in my place is not my problem man. how i m suppose to send to supplier for a replacement if the mobo is in healthy condition?

tl;dr version, motherboard warranty is very clear, if got issue confirm cant run away, will get replaced, but everytime u mail back it doesnt shows to have issue and i also gave u the video evidence, if it got issue i wouldnt be able to mail u back and provide u evidence that you are wrong right? and even everytime after u get the board back u can use it for extended period like 5 months like nth happen right? zzz and this happened twice before the third time u mail yet again

tl'dr version, i m not responsible to stress test your mobo with prime95 inside windows for u just to find a problem tat u cant even specify urself, u expecting to me to run the board with my time and resource and money and with all tools and software till a problem is found..what??

This post has been edited by aKiSuSu: Jun 14 2017, 09:17 PM

Sorry I cannot help you
Your motherboard warranty has ended two months.

And I will not take responsibility for you for cincai mailing item for claim without informing.

Thank you.

do u need me to repeat that i do not have ur parcel in my storage? i wasnt even in malaysia to collect the item.
and the main issue is u mailed it without informing me, and i told u to revert it immediately, responsbility is on u, not me.

and please, dont say i m irresponsibile or didnt support u, this pissed me off so much, ur total warranty for a same item is 3 times, and i did 2 times already for u without any issue, this third time is ur own fault for not informing me before mailing.



wtf? if i dont blame u i blame who? ur the 1 who didnt discuss and inform before hand bro. Are u kidding me? if u followed the first 2 warranty procedure that u did with me nth will go wrong.

misdiagnose? i have every video evidence pointing out the diagnosis! dont make up lies i reject u on requesting perform additional test when everything already settle to make urself look good. u didnt request additional stuff or even ask for it for the first 2 warranty procedure, i given u the entire evidence and it shows ur the one who misdiagnose it, how else can i mail back if it wasnt the case? are u serious?

I proceed with warranty and sales every week with many customer and most have no issue, if got problem, just claim, your board have no problem everytime u sent back for warranty and u claim i m not responsible? i even check and all settle with u confirm ok with u only sent back, for 2 times, 2 times bro, u r going to say i m irresponsible then i no words for it. now this third time u sendiri tak inform and mail back and want me to take respionsibility? are u kidding me? You are not even appreciating my help for the first 2 times, despite is ur own misdiagnose, please man, if u proceed with procedure everything will be okay.

I sudah tak nak layan u dah, never have i seen such a rude customer making up stuff to cover his own mistakes and even claim faulty statement and not appreciating the help he gotten before. Those who buy expensive thousand ringgit above board all also no problem even in warranty claim, u one cheapest budget board u claim so many times and then use for so long, besides that, everytime u claim no problem, this last time u dunwan inform and u mail while i m NOT THE ONE THAT COLLECT because i m not here, board lost tat is ur problem, is no where to be found here, I m not here to reimburse u anything nor do i owe u anything for stuff u did that u dont discuss or inform me, and yes, please stop saying bullshit like i didnt support u or not responsible blah blah, HAVE U FORGOTTEN U DID 2 WARRANTY CLAIM WITH ME AND ALL WENT SMOOTHLY

p/s: i already reported this issue to the mod, this is entirely your fault not mine, not a single point u said is my fault or my responsibility. i do not owe u any money or anything, next time please inform and discuss before hand for anything related to mailing or warranty claim.

This post has been edited by aKiSuSu: Jul 5 2017, 05:56 PM

Tan Ying Khai thank you, that is "very helpful".