QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
After 2 weeks, here we go again.
Yes, and after 3 weeks here is my replies. Take your time to reply and don't cut the sentence when replying as it will remove some 'important information' after quoted.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
I did not told u i agree to arrange ppl to pick for me, i said that i will try to arrange ppl(not agree) while i ask u to call to poslaju and revert the postage bro
no responsibility will be held when u mail back item urself without discussing with me in the first hand.
Your 'non-agreed arranged' named "WONG CHIN TENG" already received the parcel, or should I assume that my parcel was stolen by unknown person "WONG CHIN TENG"?
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
Exactly, u claimed cannot turn on and gave me a video that u cant boot, but when i check can turn on and gave u back a video it booted with the bios screen on monitor? hello? this part totally u misdiagnose, and u did this process 2 times by sending back and fourth again and again. (no idea what u mean what reach OS, to reach OS need a hard disk with ur operating sysetm bro, reach bios is enuff)
You really think reaching BIOS is enough? Can detect defective or stability issue by booting in BIOS? What?
Never mind, later I attached the WhatsApp conversation for the testing I request due to the intermittent booting issue with rejection from your side.
"Because MemTest86+ is focused on only RAM stability, we still need a way to test the motherboard and CPU, and this is where Prime95 comes in."
Extracted from AnandTech article:
Stability & Load Testing: MemTest86+ and Prime95QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
hay bro, what the hell? didnt i do my best to on ur first 2 warranty procedure? i provided u all the evidence, if i not willing to support u, u wont even get ur response or any warranty done. and wow, not when u sent back healthy motherboard so many times, it just shows u r misdiagnosing ur mobo, i did told u if your statement is true ur mobo will just get replaced, but it isnt.
You calling already provide the best when the issue occur repetitively and not fixed until the end of warranty? Misdiagnosing is should be on your side only when you fail to perform and show the full test result even already suggest to perform additional testing that can potentially surface the issue. For me, you just have a good response but not a good after sales service. Just saying.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
is my evidence that i was away from malaysia while u tried to send me items without informing or discussing with me
If your side does not accept the parcel, it should be stayed in the poslaju centre and eventually returned back to sender (me). But guess what, unknown person "WONG CHIN TENG" accepted the parcel. Do let me know if this is an unknown person or not your representative person. I can proceed in more suitable steps with authorities.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
1) bro...u sent the item back to me twice, not send to supplier, what are u talking about
2) in no where ur problem u told me is about need to reach inside windows and check with prime95, ur claim was motherboard cannot boot or post, but it boot and post past bios perfectly fine in my place.
--
For item#2, later we can see in the WhatsApp conversation uploaded if I did tried or not in requesting you on the testing. Lel.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
May I know what do u want from me now? There is nth i can do here with an item u purchased more than 1/2 years ago
, the warranty is even ended for 1 month.
My motherboard was sent for 'uninformed warranty' and received by an 'unknown person' named "WONG CHIN TENG" and I was declined by seller on the parcel and put all the responsibility to me. What do you think I'm trying to achieve here?
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
If your motherboard indeed has issue it would have been detected on the first week of purchase and not after 5-6 months, besides u kept sending me back with faulty claim(what u claimed is not true e.g. u claimed cant boot but i can boot and boot into bios with the video from start where i boot and showing the whole motherboard with fans on? so please dont tell me about i didnt stress test it with prime95 for extended period of time kind of crap like i m suppose to do it tat way...).
It already detected on 26-Dec-2016 after normal surfing and listening to music. It is not really hard to test the defective motherboard when all the key hardware (cpu, memory, power supply) was swapped with the good one.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
I sold so many motherboards and most of the times theres 0 issue, be it a good positive feedback, a thank you, a fast response help, or a smooth warranty procedure, even u, your first claim and 2nd claim all went well until ur third claim u went and send without informing me.
Most of the time you encounter 0 issue. However least of the time, you encounter this defective motherboard issue. Just less than 1 week used already have issue after each warranty claimed. Kidding me?
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
And I must say this, pardon me for my rudeness.."IT IS YOUR RESPONSIBILITY TO CONTACT ME BEFORE U SEND BACK ANYTHING FOR WARRANTY PURPOSES", not just send n no inform or discuss and expect me to held responsibility for it. it is also "YOUR RESPONSIBILITY TO ENSURE YOU DID CHECK PROPERLY IT IS FAULTY BEFORE U SEND BACK FOR WARRANTY", u sent it back 2 times in the period of 2 months and both are fake claims where the board turns out to be perfectly healthy when i boot it on my place, giving me unnecessary work, even with evidence and recorded the whole diagnosis process. sorry for the caps lock rudeness word...
"It is NOT your responsibility to deal with uninformed warranty, ONLY IF you don't accept the parcel". "It become your responsibility to check on your customer issue rather than put all the blame to your customer. Just saying. Claim motherboard healthy just by booting in BIOS
.
And, you deserve this capital letters, I guess.
By the way who is this person "WONG CHIN TENG"?
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
Just saying, sometimes the customer cannot boot their mobo in their place but take it back for me it suddenly able to boot and nth seems to be wrong, i received such case frequently and the latest one is a server board lga1366 a week ago, he brought back and told me he indeed checked many times and many ways and perform many diagnosis and guess what? i booted it fine infront of him on first tries on diagnosis
, turns out it was his processor got issue and i borrowed him another processor to check and update his bios, after back and fourth many times
, and u r a perfect example of this from the 2 warranty claim u made which isnt as u claimed. customer is not always right.
Customer is not always right, so do Seller. Especially when dealing special/random/unknown defective case like my motherboard. Proven on video uploaded later.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
Thank you and have a nice day, I also wanna say I am not particularly happy to receive complaints from customer, as I have been maintaining only positive feedback, despite it was only 1 complaint out of 1000, i guess its also good example for others to read such dispute.
Your are welcome and I am not happy customer when my warranty not utilized correctly with missing motherboard nowhere to be found.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
tl;dr version, make arrangement for warranty purpose checking before u send anything back to seller, do not send without asking.
tl;dr version, Just ignore the parcel or don't ask for "WONG CHIN TENG" to accept the parcel if you or your representative don't want to take any responsibility. I can deal with PosLaju effectively, smoothly, and professionally rather than waiting for reply from you on March to May and found out the parcel just gone missing.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
tl;dr version, if the mobo got problem it would get replaced already, there is no reason to not replace or swap another board for u if there is a problem on the board, but urself also know so far no evidence shows it has problem while checked by me, and all the evidence pointed tat u misdiagnose the mobo, everything is recorded in video form and gave to u and also asked u whether u need more evidence video. ur mobo unable to boot at ur place but perfectly fine in my place is not my problem man. how i m suppose to send to supplier for a replacement if the mobo is in healthy condition?
tl;dr version, I only have evidence for diagnosing by you and me. Both is legit to show that both is not misdiagnosed case. It will be good if you have the can show my misdiagnosing motherboard video . Lol. Like I said, more test is needed to detect the issue. Guess what, my request was rejected due to only testing board up to BIOS was sufficient.
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
tl;dr version, motherboard warranty is very clear, if got issue confirm cant run away, will get replaced, but everytime u mail back it doesnt shows to have issue and i also gave u the video evidence, if it got issue i wouldnt be able to mail u back and provide u evidence that you are wrong right? and even everytime after u get the board back u can use it for extended period like 5 months like nth happen right? zzz and this happened twice before the third time u mail yet again
tl;dr version, please refer to the time chronology on the first post, item just barely able to used only 1 to 2 month after minus diagnosing, testing and warranty claim time. By the way, warranty was claimed 1 time so far except the final warranty claim? Did I miscount any warranty claimed?
Refer to attachments for the warranty sent to you.
» Click to show Spoiler - click again to hide... «
QUOTE(aKiSuSu @ Jun 14 2017, 07:26 PM)
tl'dr version, i m not responsible to stress test your mobo with prime95 inside windows for u just to find a problem tat u cant even specify urself, u expecting to me to run the board with my time and resource and money and with all tools and software till a problem is found..what??
tl'dr version, you should not responsible to stress test but you can be a responsible seller in helping customer in progress for fixing the issue raised especially in the warranty period. This issue affecting both customer and seller, but seems like your customer was put to blame and entitled with full responsibility regardless anything happened so far. Instead of what, I need to know why?