Glad to have found this thread and to know that I am not alone.

I have 2 Hotlink Tablet SIMS that I have maintained for the last few years, and one of them stopped working when I wanted to use it on Sat. I know the last top up on this SIM was in Apr 2017 and at that time I also renewed the 2GB for 1 year data plan.

I visited the Maxis Centre at Danga Bay JB and the staff insisted that I had let the line expire by not topping up every 50 days. The way she put it, it was my fault and nothing was mentioned about Hotlink's change in rules even though I kept saying I never had to top up every 50 days previously.

I asked her how come my other Tablet SIM line was still working, and she told me that that would also expire next month unless I topped up.

Maxis is a bloody unethical company and I am dumping both SIMs even though there is lots of data left in my quota. Not letting them earn another cent from me.

Well this is exactly the opposite of what is happening and what the service centre staff told me.

I already have 1 dead SIM with approx 90% of data quota gone. Come Oct 10, my other SIM is also supposed to expire according to the service centre, even though my last top up and subscription to 1 yr data was done in June 2017.

OK, so as I expected, my SIM card has stopped working after the balance expiry date. The app doesn't work anymore as well, but this time I am prepared and took a screenshot of the page showing that my "Tablet 2GB 365 days" plan has 1.4gb left and should expire in June 2018. How is it even logical that I have a valid data plan but an expired SIM ?

Now thinking whether or not to waste time and energy pursuing Maxis on this

Update : I could not find an email for Hotlink customer service so contacted them on Twitter.

They replied v fast - confirmed that my SIMs are expired and dead even though my data plans are valid until 2018.

Reason they gave is that this is SKMM direction - so now its all SKMM's fault ?

This post has been edited by jmts: Oct 13 2017, 03:55 PM