From: Eric
Sent: Friday, September 8, 2017 5:48 PM
To: 'Aduan SKMM' <aduanskmm@cmc.gov.my>
Subject: Sudden Termination of Maxis Hotlink Tablet Plan

To Whom It May Concerned:

I am writing this email to you due to your buggy complaint portal.

I bought two Hotlink tablet plan back in 2015 with below numbers:
- 011-2*****19
- 011-2*****13

I have been top up on time with RM 40 each time to enjoy the 1 year validity as per the product terms & conditions.

As of August 2017, both of my lines have been terminated without notice. It caused much disruption and inconvenience for my daily activities.

Upon complaint made by end of August 2017, Hotlink customer service has revived my both lines, but with reduced credits and no internet access at all.

According to the Hotlink customer service, both tablet plans which I purchased earlier has ceased to exist and no longer available.

I am no longer able to top with RM 40 tablet plan using their Hotlink Red App.

Refer to attached documents.

Desired Outcome:
1. I want my tablet plans back
2. Hotlink has no right to terminate the product feature without its existing customer's prior consent
3. I require full compensation on my missing credits

10. Maxis reserves the right at any time to change, amend, revise, delete vary or add any aspect of the Hotlink Tablet Plan offerings (include Tablet Internet Plan permutations) with prior notification to you and/or through our website at www.hotlink.com.my and the Subscriber shall be bound to such changes, amendments, revisions and deletions.