Honestly .. this Maxis hired a bunch of monkeys !

When this fella Arvin Gunaseelan - Customer Relations keeps repeating himself over the standard procedures without listening to my problem, I requested to speak to his Manager to solve my problem as my patience have already worn thin talking to all their channels.

Arvin Gunaseelan behaviour was not of a manager and he never did tell me he was a manager when I ask him many times to pass me to his higher up.

When a Customer Relation Manager called me and introduced himself as Vind, I ask him if he is the manager of Arvin Gunaseelan and he said he was !

Today I found out it was the same person ?!! The lies that Maxis makes ! And no, I did not misunderstood. I repeated to get confirmation.

WTF is wrong with MAXIS !

For All The Hotlink Users !

Please Make Sure You Keep A Paper Trail Of Money Paid For Top Ups As The App Will Not Display Your Cell Number And Account Details In The Same ScreenShot !  My Transaction Was Capture By Maybank Online So Maxis Cannot Refute It !

When You Complaint, Make Sure You Copy And Paste What You Want To Send To Their Three Complaint Sources.

1) e-mail : customercare@maxis.com.my

2) Maxis Facebook.

3) Twitter Maxis@Listen.

4) Make Them Call You. Why should you pay to call them.

Continue to blast until you get a solution !

I have been consistently blasting for a month now and my solution is there ! Just Maxis is making their last attempt to make me wait for my check (I offer them to buy back my line and compensate me.) Their offer was crap so I offered them a solution with double the amount of their crap offer which was reasonable in my view.

Maxis know Malaysians are lazy and will not complaint long, so they will continue to wear you down and hopefully you give in.

If all Maxis customers that have problems continues to blast all these 3 sources, it will not look good for them and they will resolve your issue quickly.

You Pay Money For Service, Make Sure You Get The Service !

Don't Let Maxis Cheat You !