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 TP-LINK Malaysia Official Thread, Technical Enquiries and Support

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crixalisrox
post Mar 6 2018, 08:35 PM

On my way
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Junior Member
556 posts

Joined: Feb 2008
From: PJ

My Archer C5 can't function properly after thunderstorm last weekend. The router is plugged into surge protector and is power off while others socket is in use. Astro KO.

Confirmed C5 adapter kong after I try using C1200 (by TM) power adapter to power up my C5. The router disconnected after few min usage and red light appeared.

Called tplink support about my situation but I didn't mention is due to thunderstorm, Their support just ask me to bring all the whole set for them to check and he did mention that unsuitable power adapter will affect the functionality of the router due to the power output or something (im not pro at this power thingy).

Can only visit them next week and I would like to know what's the support guy say is true?

Anyhow I still need to get a new adapter because it's not cover by warranty, can I just get the 3rd party adapter with same power output instead buying from tplink if tplink adapter is overpriced?

Thanks notworthy.gif
crixalisrox
post Mar 7 2018, 12:11 PM

On my way
****
Junior Member
556 posts

Joined: Feb 2008
From: PJ

QUOTE(yuen3 @ Mar 7 2018, 11:48 AM)
How old is your surge protector? Are you staying in landed property or apartment?
*
About 3 years , landed
crixalisrox
post Mar 8 2018, 01:30 AM

On my way
****
Junior Member
556 posts

Joined: Feb 2008
From: PJ

QUOTE(blacktubi @ Mar 7 2018, 01:57 PM)
TP-Link is selling it for RM15.

Just bring to their Lowyat service center.
*
Thank you smile.gif thumbup.gif

 

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