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 ubuy.com.my, anybody buy from here before?

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timo1003
post Nov 21 2018, 02:27 PM

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QUOTE(Dominic Toretto @ Oct 22 2018, 11:19 AM)
Bought an item at UBuy last nite amounting to RM1K (its a guitar accessory).

However the payment transaction failed on their paypal system, but the money still deducted at my debit card.

So I reported the issue to them via their customer message in their website. They said they will contact me back.

After reading your comments here, now I'm worried.

Will I get my money back?  cry.gif  sad.gif
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Hi. May I know what's your experience with them in the end?
timo1003
post Nov 22 2018, 11:09 AM

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Junior Member
363 posts

Joined: Mar 2016
QUOTE(Dominic Toretto @ Nov 22 2018, 10:04 AM)
Hello.

In the end, I got my money back after 2 weeks working days.

The refund money was top-up in my account. But bear in mind that I had to keep on following up with them everyday to know the status and etc.

The bad thing about UBuy is they put the price without summing with the custom tax and delivery fee until last window payment process. You only get to know the final price after they deducted from your card. In which very diferrent from Amazon, E-Bay, Lazada and Shopee where they will inform you the final price in the last payment window before you can confirm the purchase.

Please, avoid UBuy at all cost.
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Wow, shocking.gif unethical business practice as regards the final payment.. Ok thank you so much for the sharing!

 

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