Hi fense, we thank you for the feedback and we sincerely apologize for the unexpected technical difficulties in the beginning of the seminar.
To answer your concerns which you have highlighted in your post;
1) Door gift – Attendees with a Rakuten Trade account who checked-in at the event will receive 500 Rakuten Trade points.
2) Lunch – As mentioned in the agenda, refreshments is provided at 4:15 pm (full agenda can be found here https://www.eventbrite.com/e/rakuten-trade-...076824?aff=es2# and click on DETAILS)
3) Info – The first half of the seminar was aimed towards educating new and current customers on how to fully utilize the iSPEED.my application and stock screeners while the remaining half was for our research team to talk about the market outlook for 2018.

We hope that the above clarifies your concerns. We love to hear direct feedback from the community to better improve not only our products and services but also our on-ground events.
If you have any topics which you would like us to cover at our future events, do let us know. You can always drop us an email at customerservice@rakutentrade.my .

Thank you

Hi guys im really having a problem with Rakuten.

I have emailed them COUNTLESS times, NO REPLY. I CALLED many TIMES, NO ANSWER , even waitied for 20minutes and the line got cut off.

I bought 10,000 air asia shares around rm8,800.

And sold it at a loss on 23rd april 2020.

BUT I STILL HAVE NOT RECEIVED my BALANCE OF RM7,700 into my trading account.

This is one of the worst online trading platform i have ever used.