Wow...already Monday and trading day is tomorrow....still under maintenance...
Rakuten Trade, A new online trading platform
|
|
 Jun 8 2020, 09:50 AM
Return to original view | Post
#1
|
 
Senior Member
1,243 posts Joined: Sep 2005 
|
|
Quote|
|
|
|
|
Jun 8 2020, 05:45 PM
Return to original view | Post
#2
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
QUOTE(krizalid88_real @ Jun 8 2020, 10:48 AM) now can login already..but i already transferred all my shares to mplus.. but mplus dont have 5 level market depth on apps like ispeed How many days does it take bro? 2 working days? I'm thinking to move mine to iTrade (expensive, but reliable). In the midst of opening Mplus now. Just leave my margin in RT. |
|
|
Jun 18 2020, 09:46 AM
Return to original view | Post
#3
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
Can report ah? SC BURSA whatever regulatory bodies...
|
|
|
Jun 18 2020, 11:14 AM
Return to original view | Post
#4
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
Order just stuck at "New", can't amend can't cancel. Sucks.
|
|
|
Jul 20 2020, 02:52 PM
Return to original view | IPv6 | Post
#5
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
So the stalling happens to all trading platform or just rakuten? Keyed in order at 2.32ish and till now the status is still "New"
|
|
|
Jul 20 2020, 02:58 PM
Return to original view | IPv6 | Post
#6
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
QUOTE(jianwei90 @ Jul 20 2020, 02:54 PM) if new means what.. was the order sent? i scare later they say new means matched.. no clue, might be sent, but definitely not in the sell queue. |
|
|
|
|
|
Jul 20 2020, 03:43 PM
Return to original view | IPv6 | Post
#7
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
Still the same, after 1 hour 40 mins.....piece of shit, can't even call CS, engaged.
|
|
|
Jul 20 2020, 03:57 PM
Return to original view | IPv6 | Post
#8
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
"Due to the high traffic in the afternoon session, order's status were not reflected timely. We will update the status once rectification completed. Sorry for the inconvenience caused."
Wow, that's it from them.... |
|
|
Jul 20 2020, 04:28 PM
Return to original view | IPv6 | Post
#9
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
Still the same for me.
|
|
|
Jul 21 2020, 01:28 AM
Return to original view | Post
#10
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
QUOTE(coldbasecamp @ Jul 20 2020, 11:12 PM) Rakuten Trades and Kenanga should be totally abandoned after all these are over. yeah...piece of shit platform...i'm worried my order status won't be cleared in time later at 8.30AM....1. When there's an issue, never bother to make any sort of announcement / notification. 2. Deleted all negative remarks (as in comments about their system) on their FB page. 3. Charge extreme high fee (min. RM8) - yes I know some IB charges higher but hey, at least IB providing direct account and their system seldom hangs 4. Got official Whatsapp Channel but never replied. 5. Got Facebook page but also never reply, use to delete comments saja. Why I still use Rakuten to trade despite all these sh**s? Easy, because IB queue up damn many ppl, I dw kena virus covid. When charge money, Rakuten system all smooth. When withdraw money, here comes the drama - system hang, system under maintenance, system under high load, etc.... From Frustrated Rakuten Customer waiting to make a damn switch. |
|
|
Jul 21 2020, 02:47 PM
Return to original view | Post
#11
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
lol order stuck again...
|
|
|
Jul 21 2020, 03:18 PM
Return to original view | Post
#12
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
Dear Valued Customer,
First and foremost, we would like to express our deepest regret for the inconvenience caused by this experience. Kindly be informed that Our trading platform has been experiencing unprecedented high traffic volume As a result, there may be intermittent connection issues, order stuck and client's inability to amend/cancel their orders. We are currently taking the necessary remedial measures to improve the system. We would like to express our deepest regret for the inconvenience caused by this incident. Should you require further assistance, you may give us a call at 1-800-88-6001 or +603-21107100 for international. Thank you. Regards Customer Support |
|
|
Nov 20 2023, 11:57 AM
Return to original view | IPv6 | Post
#13
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
weird thing is happening to my account, my queue stated as "acknowledged" but won't match. Can't amend, can't cancel. Is anybody experiencing this as well? twim liked this post
|
|
|
Nov 20 2023, 05:12 PM
Return to original view | IPv6 | Post
#14
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
QUOTE(daniel_lyw @ Nov 20 2023, 12:29 PM) same here since 9.05 in the morning. ahhh exactly the same timing... |
|
|
Nov 21 2023, 08:38 AM
Return to original view | IPv6 | Post
#15
|
|
Senior Member
1,243 posts Joined: Sep 2005
|
still the same right now, can't submit order, all rejected...WTF RT???!?!
|
| Change to: |  0.0210sec
 0.59
 7 queries
 GZIP Disabled
Time is now: 6th December 2025 - 05:20 PM |
All Rights Reserved © 2002- 2025 Vijandren Ramadass (~unite against racism~)
Powered by Invision Power Board © 2025 IPS, Inc.