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Unifi Unifi Lite 10Mbps - v2.0 -, TM illegitimate child hidden in basement

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MGM
post Jun 15 2017, 02:08 PM

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QUOTE(monkeybeh @ Jun 15 2017, 01:40 PM)
Anyone received first bill already?
received TM SMS saying my usage reached 70% of credit limit which is RM242++ before my bill arrived. Dafuq? Izzit consists of 1 mth upfront pymt?
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Yes as per normal.
MGM
post Jun 17 2017, 02:44 PM

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QUOTE(cucubud @ Jun 17 2017, 02:06 PM)
I applied for the swap from Ruby Pack to Jumbo Lite Pack on Thursday. 20 minutes ago TM called to confirm the swap. 5 minutes ago received the SMS to inform the swap has completed. Checked and confirmed Jumbo Lite channels are in and Ruby channels are out.
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Swapping means no extra charges?
MGM
post Jun 17 2017, 08:19 PM

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LeonTan pwlow & TM agents, need your advice:

My brother has been using VIP10 for >5 years with a nice phone number 03-xxxxxxxx.
I have just install Unifi Lite for 2 months with 07-zzzzzzzz a random phone number.
My brother will be terminating his VIP10 so can I request TM to replace my number 07-zzzzzzzz with his number but starting with "07", ie 07-xxxxxxxx.

p/s : answer should be highly unlikely, diff states.
MGM
post Jun 18 2017, 05:58 PM

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QUOTE(cucubud @ Jun 18 2017, 12:07 PM)
Those who got the free upgrade from VIP5 to Unifi Lite 10 will still be using the STB as well as the HyppTv Everywhere.
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QUOTE(TOMEI-R @ Jun 18 2017, 02:04 PM)
Oh isit? But the installer told me that for unifi lite, port 4 for hypp tv will be disabled by default therefore disabling hypp tv.
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Those who upgrade from vip5 to lite are still using d old STB with port 4 enabled
MGM
post Jun 20 2017, 03:30 PM

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QUOTE(monkeybeh @ Jun 20 2017, 02:00 PM)
This is another dirty ripoff from TM,
if anyone seeing this must ask TM to waive off immediately.
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And rm3 for caller-id.
MGM
post Jun 22 2017, 03:40 PM

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QUOTE(pwlow @ Jun 22 2017, 03:17 PM)
Guy.........soonest you can use back your Streamyx number for Unifi.......
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Yes pls elaborate.
MGM
post Jun 22 2017, 04:03 PM

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QUOTE(pwlow @ Jun 22 2017, 03:50 PM)
next time those have streamyx will use back old number and port into VOIP, u no need to have so many number already.
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What about existing Unifi Lite users?
MGM
post Jun 23 2017, 06:27 PM

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QUOTE(alien3d @ Jun 23 2017, 03:40 PM)
old streamyz ya  got the deposit but ..  when i never receive the deposit refund.. same as those telco asking more when quit their service..
i before argue.. what the different between postpaid and pre-paid.. actually non..
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But u still keep the old phone number for rm1 right, or u cancelled the account?
MGM
post Jun 24 2017, 02:07 PM

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QUOTE(lukemanz @ Jun 24 2017, 11:43 AM)
This is correct, but before 20 Jun 2017 only.
20 Jun 2017 onwards, PSTN & Streamyx customer can bring the number to be UniFi phone number.

Customer who already using UniFi, and got extra PSTN number (got 1 line unifii + 1 line pstn at the same premise) also can bring the number to be UniFi phone number right now. Can be requested at TMpoint
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If this is true, GREAT rclxm9.gif rclxm9.gif rclxm9.gif
MGM
post Jun 25 2017, 12:11 PM

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QUOTE(kevyeoh @ Jun 25 2017, 11:18 AM)
Anyone here on streamyx before convert to unifi? Do you have overpayment for streamyx? If yes... anyone get their refund already?
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Same situation for me, but I opt to keep my old number so old account still there but paying rm1/month, ask TM to refund my overpayment of rm100 to my Unifi account but was told will take 2 months.

This post has been edited by MGM: Jun 25 2017, 12:12 PM
MGM
post Jun 27 2017, 04:42 PM

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QUOTE(monkeybeh @ Jun 27 2017, 04:35 PM)
Dear TM-telemarketer,
faster call me offer 30mbps for RM139 brows.gif  brows.gif
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TS u tried to be cheeky or serious?
MGM
post Jun 28 2017, 12:45 PM

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QUOTE(alien3d @ Jun 28 2017, 12:15 PM)
Old times, i think just need road address.  i have no objection if they want to pm.. Even thou tm provide the service checking at their website but sometimes not updated. An agent can push and check if there was mistaken port like i does.. Port actually not full  7/8 for  10/10 port . but they said full. An agent can push to check again either port really full or not.

An agent can provide service either to changed from aneka to jumbo lite maybe ? Syfi  maybe..

If no agent push here, maybe the unifi lite don't even exist to prolong to end of raya..

It's like we can assume agent here can provide first level support rather then thinking they profit just 1 month..  Un much really.

I'm not an agent yeah..

Do please support good people agent here .. please.. We need some representative to talk quick to tm people without waiting their tm website or go to tmpoint ..

Supporting all agent here pwlow LeonTan
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From what I read since v1 these agents had help many here to subscribe Unifi Lite when they faced obstacle at TMselfservice n TMPOINT. May be the approach is not allowed.
MGM
post Jun 28 2017, 02:51 PM

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QUOTE(lukemanz @ Jun 24 2017, 11:43 AM)
This is correct, but before 20 Jun 2017 only.
20 Jun 2017 onwards, PSTN & Streamyx customer can bring the number to be UniFi phone number.

Customer who already using UniFi, and got extra PSTN number (got 1 line unifii + 1 line pstn at the same premise) also can bring the number to be UniFi phone number right now. Can be requested at TMpoint
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QUOTE(nmb3rs @ Jun 24 2017, 04:44 PM)
just chat with TM's online staff, they said can. but need to go to tmpoint to get it done.

if anyone done it, can pls share whether are there any charges?
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So has anyone here manage to use their old number to replace the new phone number that came along with UNIFI Lite?
MGM
post Jul 2 2017, 09:51 AM

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QUOTE(santik @ Jul 2 2017, 09:32 AM)
Q: Can I retain old phone number?
A: Yes with RM1 chargeable monthly.

I had an older copper telephone number. TM said it cannot be ported over to Unifi Lite, as it has its own number, to remain copper telephone number rental RM25 as before.

Applied about 16/19 June.
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But according to lukemanz on post1321, since 20June one is allowed to retain old number for Unifi Lite n don't need new number.
MGM
post Jul 2 2017, 06:40 PM

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QUOTE(lukemanz @ Jul 2 2017, 06:21 PM)
Then you need to show that person this picture:
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Should have got this b4 I went to see TMPOINT this morning n as usual the staffs were not aware of this when I requested the new VOIP line using my old DEL number. After checking, they said it is for new packages signed up after 20June, but will check further whether older subscription can do d same.
MGM
post Jul 2 2017, 09:29 PM

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QUOTE(lukemanz @ Jul 2 2017, 01:36 PM)
BTW, bringing old telephone number to UniFi is free (1 telephone number only for unifi).

However, if we choose to maintain the old telephone number and plus new number for unifi (1 old telephone number + 1 new number for unifi), we will get 2 telephone lines. The old telephone number is charged RM25/mth. However, application before 20June will maintain charged at Rm1/mth. In other words, TM is requesting us to terminate the copper line after we switch to Unifi.

I think this new rule applicable to unifi advance and pro too
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Hope the agents in post#1 will contribute views on such issues n make clarification if necessary as these affect your potential customers. I myself wanted to find out:
1. Can those installations b4 20June request to use d old number to replace the new VOIP number?
2. Can we choose to retain both phone lines but switch the numbers?

MGM
post Jul 3 2017, 02:07 PM

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QUOTE(lukemanz @ Jul 3 2017, 01:53 PM)
Your question has been answered by cucubud as below:
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Thanks for d help but question 2 not answered yet. Are u guys agent?
MGM
post Jul 3 2017, 02:23 PM

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QUOTE(lukemanz @ Jul 3 2017, 02:17 PM)
Sorry. For the 2nd question, the number at unifi cannot switch to copper.
The number at copper line can switch to unifi at the same exchange. Free for new unifi, rm25 for existing unifi.
Im currently waiting unifi to my place. The fiber cabling already being laid behind my house. And the phone number from copper is frequently being use by my family. Dont want to change the number.
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TQ, good for u, looks like early birds don't catch the worms but have to pay xtra rm25.

MGM
post Jul 6 2017, 10:56 AM

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QUOTE(lukemanz @ Jul 3 2017, 01:45 PM)
Older subscription can do the same. However, it is not free and have one time fee rm25 per number  for change number fee
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Install Unifi Lite in may2017, went to TMPOINT Damansara Utama to request for old DEL number to replace new VOIP number, wanted to charge rm25, but after some persuasion d CS will try to waive d charges.
MGM
post Jul 6 2017, 11:36 AM

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QUOTE(TOMEI-R @ Jul 6 2017, 10:58 AM)
So now you are maintaining on the previous number and not the new VOIP number?
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Yes, but my old number currently faulty so just now TM has problem doing it. Will call me once settled.

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