Just want to verify with you, does the AUTH light previously is off when internet ok?

LINK is blinking?

If so it has something to do with ur fiber cable, try double check the fiber cable got any loosen or check outside ur house pole(tiang) to ur house got any issue or not?

Its means fiber cable issue or the box issue on ur pole.

If u confirm fiber no issue den you have to call TM to arrange technician come to check already.

what about your  wireless modem? is it working?

yes

it means that your fiber backbone not stable perhaps was  intermittent
Location of your house?

old infrastructure.. need to complain to TM why it happen internet drop.

thanks, will try my luck

fiber wall socket

last time there are Fiber Termination Box outside landed house, and go into house reach Fiber Wall Socket.... now i believe they save cost, completely remove these two

my house still have FWS, but that time they dont install FTB already

Did u remember normally AUTH light always on previously?

OK ur currently LINK light is blinking or stay on?

OK that indicate something wrong with ur fibre cable, try check ur fibre cable got loosen or not, also check the fibre cable from TM tiang until ur house see got any putus or not?

So what the issue last time?

The campaign is not standardize at all, its follow your old package, if your previously got free call then yes otherwise no.

Better check properly, if your previous package has no free 600 minutes, rightfully you shouldn't get it. Free 600 minutes is worth RM 20 add-on.