Hi. i dont know if this is suitable thread but i need help/explanation from anyone that understand this kind of situation.

recently, i made a balance transfer from hsbc credit card to maybank credit card.

the balance transfer was successful. my hsbc credit card showed zero balance.

then, i went to hsbc to terminate my credit card. however, i was unsuccessful because it appears that my EPP plan on hsbc credit card still show over 1k in remaining balance.

the customer rep at the bank said i need to settle the balance of EPP plan, then i can terminate the card. while the customer rep on the phone said to call back after 5 working days to cancel the card. they also mention about retail balance, im unsure what that means.

so im confused now. does my balance transfer from hsbc to maybank means nothing? and now i still have to settle all balance on the EPP plan of hsbc card?

or should i just wait for 5 working days, call the cust rep on the phone and see how it goes?

if anyone can explain all this, i really appreciate it. thanks!

Early settlement - does that mean i need to use my own cash and pay to hsbc?

And my BT doesnt count for anything? I mean, if maybank had paid off my balance at hsbc, hsbc still wants me to settle epp with cash?

Sorry that i ask a lot. Never face this issue before.

I havent used the hsbc card for a long time. Only keep it active to pay the epp previously.

So lets say i pay for early settlement and cancel my hsbc card, would hsbc reimburse me the BT from maybank.

The payment for maybnk BT has just started in Feb 2018. Fyi, my maybank BT is being paid in installment for 12 months. Does this cause the issue at hsbc?

Oh i see. Thanks for your help!