Anyone can help me to change  :confused:

Hi everyone,

I would like to seek for help/advise on my U mobile Prepaid Plan.

1. On 2nd Apr 2017, I travel from Malaysia back to Singapore and my prepaid plan became totally no coverage instead of switch into roaming mode.
2. My account is active and I still have plenty credit balance in it.
3. on 22nd Apr 2017, I felt frustrated and I plan to visit umobile store to replace the sim card (I thought was sim card faulty), but right on the time I reached JB custom, the Sim card and coverage became back online and usable. On the same day when I travelled back to Singapore, It did switch to roaming status.
4. Currently, 23rd Apr 2017, the sim card status became No Line and services at all again.

Does anyone facing the similar problem or it's just me.
can someone advise and help on this.Thank you

Already redeem but how to utilize.

1st of thanks DgBoy for your kind assist.

But I can't solve the problem as:

1) my phone can only switch among
i) 2G /3G/4G (automatic) - (which i choose this)
ii) 2G / 3G
iii) 2G

2) I tried to swap the U mobile sim card to primary slot but it doesn't respond as well.

3) I tried to search network manually but end up it shows no network

4) is it necessary to enable Data roaming to have the normal roaming services to receive incoming sms from malaysia?

I'm using One Plus 2 and throughout these years it was working well until recently early of Apr 2017.

thanks dgboy for your advice.

Unfortunately, I encountered some situation also:

1) by switching mobile data to Umobile instead of Singapore sim card and enable data roaming features.
2) the signal bar manage to appear again with R icon.
3) in this situation, does it mean I can't use my Singapore sim card data plan?
4) But the most disappointing is , with full bar of signal, typing *118# to try to check and it show "Connection problem or invalid MMI code"
5) I try to make IDD  call from SG into this number but unable to reach (not even into voice mail)

Earlier I got SMS that if topup rm30 can get 20% more credit. However I only got SMS stated got rm6 but when I check thru ussd, the extra credit nowhere to be found. How to know one

anyone know, for prepaid;
1. can still use UMI data if in passive period?
2. passive period is 60days, if I re-new, let's say after 50days, next time left 10days of passive or auto reset back to 60 days?

Must be umi plan that guy was tell us

Probably a trick to get you to port back in... Let me guess, if you do, everything will become magically alright huh.... 

Does U Mobile prepaid have credit validity extension like Celcom's Xpax RM1 for 1day validity?

Hi, so now no more Power prepaid? Went umobile store and they tell me now all new packs comes with Unlimited Power plan. So can I still transfer to the Power plan if I buy new pack? TQ

i have bought a power prepaid sim pack last year and haven't activate, if i activate now, it will follow power or unlimited prepaid plan？

after switch to power prepaid i still have the free 1gb high speed data？

I'm on umobile prepaid as my 2nd line and the credit has expired since the 11th May but prior to the expiry, I had subscribed to UMI30 which would last till 2nd June.

My question is will I be able to use UMI30 till 2nd June or I have to top up in order to use it?

I also did receive a notification from umobile saying my line is now on passive mode, how long before the line get disconnected? I could top up anytime but just wanted to know so that I don't have to wonder on it in the future, thanks!

How to un-subscribe Umi plan?

Q: actually how to use the credit got from creditshare? It shows up when dial the number to check but it doesn't show up in umobile app

If prepaid validity expiries 01 Jun and I top up today RM30, will new validity is 01 Jun + 30 days or today + 30 days?

that's bad. so I have to wait until the last day only top up to maximise validity?

seriously? they dont have grace period??