my story was

few years ago, there is 1 freshgrad come to here for few months .. just know how to execute based on step by step guideline. if facing some abnormality ..dunno how to debug already...will just stop there.. guideline wrote 1 to 10 with screenshot.. he/she just know follow step. thats it ..

he/she expecting all abnormality should be recorded and step should be provided

u come here to be engineer..not operator

redundant or regression process is fine

but in RnD ..it's impossible to write all observation and step by step guideline for every project. Because every project architecture is different

the most is ..issue observed, and root cause need to record down only

u dum engineer u no need to write out all problems, sure there will be similar cases that you can lump them together and write a general step to trouble shoot such issues without having to write out redundant problems.

ur boss is right, if you don't have a proper guidelines, don't say newbees, even experienced ones will have their own way of doing things because like ur boss said, there's no proper procedure so everything is tru trial & error.

if it's something new, trial & error is normal, but if it's something established, you expect new comers to trial & error & self learn? if problems happened before, write it down, write down how you solved the issue, then when you accumulated sufficient issues, get a junior to compile the writings into categories to reduce the number of pages on your guidelines.

juniors are not freshies, they should already know the job, so they should be the one compiling ur efforts, then u review, and add amendments or if you aren't senior enough write a proposal to your managers so they can incorporate ur proposal and update the guidelines.

if not u will open another thread ranting newbees dunno how to do their job you have to spend this much time to teach them how to troubleshoot.

in the end, u just shooting ur own foot.

what if someone can do work and play games on occasion?

There are company even got console, gym and all kind of facilities yet those company still earning money. Its like our government, when it came to corruption, it catch small fish but never really solve root of problem.