History here...

Seller -> Jian_yi (me)
Buyer -> xiaoming0614

[BULK/WTS] PCI-E & AGP8x Graphic Card Bulk

1. Since 26/2/2007, the buyer ask for the information from me. for puchase PowerColor X1950PRO AGP8X.

2. On 1/3/2007, the buyer confirm & bank-in the $ to me. I told his saturday morning will send it out...

3. On 2/3/2007, I go to supplier there to collect the card.

4. On 3/3/2007, I go post office send 3 parcel, but unlucky post office no open. I call the buyer & say sorry will delay to Monday morning send out. he agree.

5. On 5/3/2007 morning, I sucessful sent out the parcel. Parcel No. ED613881115MY.

http://202.185.150.100/emstrack/viewdetail...o=ED613881115MY

6. On 6/3/2007, postman fail delivery, buyer self-collect the card.



Problem come liao... buyer tell me via msn (xiao_ming0101@hotmail.com)

7. On 8/3/2007, buyer tell me a bad news, about the powercolor X1950PRO AGP8X have some problem... the screen will suddenly dark & bright when the card operation, the problem will appear suddenly, sometimes have, sometimes no have... and it will looping the problem every 10~35minutes.

ok, I here have try my best to provide him my after sell technical support, I have ask him answer my following below question...

Seller : What the PSU brand and how many watt on you PSU?
Buyer : erm, cha-pa-lang psu come with casing, unknow watt...

Seller : erm, do you have connect the 4pin power behind te graphic card?
Buyer : have!

Seller : How many "A" on your PSU +12v? This card need 30A on your PSU +12v.
Buyer : I really dun't know how to check!

Seller : nvr mind, do you have good psu? like FSP, Acbel... etc... I need the REAL Power at least 400watt. If no have, try borrow from your friend.
Buyer : erm, really no have lar, my friend all also using cha-pa-lang psu, btw, I search all the market at me here, I still can't find the +12v have 30A psu... where I can get it?

Seller : ..... Do you have make sure is the card problem?
Buyer : I change back to my old card (Seller : If I remember, the buyer's old card is Geforce FX5200 series), all work without problem...

Seller : You try take the PowerColor card to your friend system test it...
Buyer : Test liao, also got this problem (with ayam-brand psu also).

Seller : Can you really make sure is the card have problem? because the powercolor card faulty rate only 3~5%. btw, pls try the lastest driver & mainboard BIOS update.
Buyer : (Buyer no have answer he have 100% make sure is the card problem), I already updated to the ATI lastest driver liao, still got the suddenly screen dark & bright problem, but I tested 3D Mark 03,05,06 all can pass, no hang... no lag... btw, my mainboard is MSI K8N Neo2 Platinium, how to update bios?

Seller : lolz, waste a long time already, you seem like can't make sure is the card problem or your system problem... erm better you send to computer shop, let the professional computer technicial figure out what the problem.
(Buyer no have answer me, it seem like no have take computer to the shop do the checking, and I left mesage to him, ask him if after check is card problem, on Monday 12/3/2007 morning send back to me, I will get on Tuesday, Wesnesday morning I will go supplier there 1 to 1 exchange another seal units for you... (the "faulty" card I sell him is also seal unit, no open before), I using MSN message him day to day since last week sunday 10/3/2007. and ask him send back to me faster because my supplier give me 14 days 1 to 1 exchange warranty only, I remind him... but he like 'dun't care' & dun't want faster to slove this problem. )

Old MSN chat log:



what the f*ck, because "no mood" dun't want settle early? alway make me trouble... really bad... will update this case let very forumer know... I afraid over 14 days wanna wait for RMA at least 2 week, afraid this guy say me con him & start a thread flame me here & ask for refund $...

Lastest Chat Log:



I already slove this case of warranty with 1 to 1 exchange. Wanna see the buyer still complain or not.

This post has been edited by Jian_yi: Apr 27 2007, 04:47 PM

well there is nothing much you can do..worse come to worse,you have go there bring along your PSU and test the graphic card there...but that would be very costly...if your buyer keep on nagging and bring it up to the lowyat forum, it would be very troublesome...

more story comming soon lor... I already update, you see the full story...

very bad is... I ask him send back to me on Monday, if really make sure the graphic card have problem (but it seem like buyer also unsure got problem or not), never mind, I also ask him send back to me on the date (Monday 12/3/2007), so I can 1 to 1 swap warranty for him... but I think he wanna make me trouble... after friday, I can't 1 to 1 liao, so I need to go collect from RMA, need go 2 times, each time go cost me RM13, go & back totally cost me RM26, sent back to the buyer RM10.... Totally cost me RM36. lolz, No earn on card lagi rugi... walao e, trouble person.

This post has been edited by Jian_yi: Mar 15 2007, 01:30 AM

charge the buyer for rma costs( or share) or at least he has to pay for the postage fee

Charge for buyer RMA cost is good idea, but.. I think buyer will complain bacause buy within 1 month. Until now, I also dun't know the card is really got problem or not... really bad, I have told the buyer, if I swap a new unit to him, also have this problem again, it confirm not graphic card problem liao...

dude, i have same experience with you too, recently sold my Galaxy 7300GT 128MB (well, i think you knew my card ) to one of this forummer, i'm not saying he's dumb, or watsoever (opps...said that...), but after get the item from me, he plugged in and SMS-ed me, his display messed up, flickering and gotten worse when in gaming session, and i'm suprised, because, before re-package to him, i've already stress test, 3DMark05 looping, all gone flawless, so my theory is, it might be his driver. so, i asked him to re-install the driver, done...but the problem still persist and he's already asked me to refund, wtf...that soon? so after few hours, when i'm not too busy, i managed to get some time and technical assist him how to trouble shoot, yes, i even asked him what's his PSU, monitor or watsoever, and finally, found the culprit...he's on 1152x864 @70Hz, which is not really good IMO, when set to 1024x768, the problem solved and no more flickering... - so there's goes my experience with one of my buyer, he's only little too in-experience in this i must say...

i think sharing the costs for RMA would be the best option now...the buyer probably wont disagree as he seems to regret for delaying the process.

Please do PM the buyer to come in here.

I left a message for him already. I open this thread also wanna prove it I have process the RMA for him. I will close it if the case settle.

Sori for so late only come in. I really busy, i just get my SPM result, i need time to apply for many thing and discuss with my parents. I wana faster settle my study first, but I really dun know will come up with much problem now.

You didn't tell me that after the 14days 1 on 1 change would be like this, i need time to testing man, this is my first time meet this kind of problem, sure will curious abit. When you tell me that if you swap a new unit still have the same problem then is my system problem, that is already near the end of 14days. I really dunno much about computer stuff, I brought this card just for gaming, I have no idea will come out this kind of problem. Forget telling one thing,I just changed my PSU but the same problem happen, I wan fast to change it see wether is my system problem or the card. But I really dun wan argue about it already, I will post back the card for RMA and i will pay for the poslaju fees, but the RMA you will pay for yourself because the card haven used for 1 month. Ok? I really dun have much time now, need to busy about my further study.

This post has been edited by xiaoming0614: Mar 16 2007, 01:46 PM

Hi xiaoming.

This is what u get when u buy from other forummer who just wanna make quick buck - not-so-good after sales service support. If u not familiar with something, u should go shop and ask the shopkeeper for recommendation and assurance, stuff like - "What if the stuff me gonna buy is not compatible with my current system" and so-on.
Buying from online or from forummer is when u want to buy with the cheapest price and very sure of something and able to settle problems urself. This is the main differences between buying from shop and from forummer/online - u get what u pay. U got problem with the card, bring it to shop, shopkeeper check for u, exchange 1 for u or send it to RMA, wait for a period, u get back ur card fixed. As simple as that.













Shop wont ask u to pay for the RMA transportation fees too & wont call u noob buyer.

This post has been edited by Pip_X: Mar 16 2007, 03:48 PM

until now no have receive the buyer parcel.

i tot haven solve it canot send it ma...swt...

If seller willing to 1 to 1 exchange for u, why dont u let him take care all for u? U send back to seller 1st, maybe he can troubleshoot for u, if really got prob then just send for exchange. FYI 1 to 1 exchange is different with RMA. 1 to 1 exchange means the supplier will exchange for u a new one with the stock in his hand. For RMA u need to wait few weeks and RMA also depend on terms and conditions, sometime some reason can void RMA u know.

This post has been edited by yehlai: Mar 18 2007, 09:29 PM

until now, the buyer no have contact me already... btw, he didn't send his card out to me... is this he find trouble for himself & me?

This post has been edited by Jian_yi: Mar 23 2007, 08:19 AM

couldn't be bothered with a buyer like that.. save your time jian yi.. its his problem

Don't bother him lar... Super noob. So small already worry about this and that. If he mature a bit then die lar? Jump from building? Postage and RMA fee all let him pay. This is not your fauly anyways. And because of the buyer don't know the card requirements doesn't mean you are at fault. Change 1 to 1 with supplier if the buyer pay for it.

this is a hot topic la.. i think that the buyer should actually handle all the problems himself.. bought already and does not want to send the stuff to u back for 1 to 1.. that's an idiot.. u give him chance and he juz let the chance slip away. no point to waste ur time helping him.. probably u should have changed ur policy during selling the items after u have sold the card and encountered problems with that buyer.. man.. he's a real pain in the arse..

Sorry for going Off topic jianyi....
but im too curious which uni r u going, xiaoming? U cant even understand a simple logic... how r u going into uni????

the buyer say he will send me in this week.... Post #1 updated MSN log.