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Xiaomi Redmi note 4/4x Discussion V2, Helio X20, SD625

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vignaroli
post Jun 19 2017, 04:17 PM

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QUOTE(hui_ops @ Jun 19 2017, 02:21 PM)
with the phone like this price no need care abt warranty la..

just buy wat ever the cheapest..
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YA, CORRECT, EVEN MI MALAYSIA WARRANTY WAS SO LOUSY , BEING CLAIM WARRANTY FOR MY XIAOMI NOTE (XIAOMI NOTE NOT REDMI NOTE) CANNOT GET APPROVAL FROM CHINA HEADQUARTERS ACCORDING TO THE TECHNICIAN SO HE CANNOT WAIVED ME THE SERVICE CHARGES & SPAREPARTS $. I WAITED FOR 3 MONTHS STILL YET TO RESOLVE THE WARRANTY CLAIM AND FINALLY THE TECHNICIAN OFFER ME FREE SPAREPARTS WITH PAID SERVICE FEE OF RM28 INSTEAD OF KEEP WAITING FOR CHINA HEADQUARTER APPROVAL. AGREED AND PROCEED WITH PAYMENT GET MY XIAOMI NOTE BACK IN 1 DAY......


OVERALL IS A VERY LOUSY WARRANTY CLAIM SERVICE FOR A PHONE BOUGHT AT RM1500++. SINCE THEN I HAVE LOSE FAITH IN XIAOMI WARRANTY, JUST CHOOSE FOR THE CHEAPEST AP SET INSTEAD. NO NEED TO BOTHER FOR XIAOMI MALAYSIA WARRANTY.
vignaroli
post Jun 21 2017, 01:02 PM

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QUOTE(ashraf095 @ Jun 20 2017, 11:41 AM)
Since when need to get approval from china HQ? And which service center did you went to? Previously i replaced power button on Redmi note 2 and they fixed it in a week. Free service tho.
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Service center at center point plaza, kota Kinabalu, sabah. I waited for 2months plus almost 3 month end up gv up and pay the rm28 service fee for change of power button for xiaomi note.
vignaroli
post Jun 22 2017, 09:43 AM

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QUOTE(JJKTP @ Jun 22 2017, 02:32 AM)
Seems like they people there manage to get money from you with the delay tactic.
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They do waived the spareparts fee for.the power Button which the technician show me their part pricelist around rm100++(which i argue i will not paid because still within the warranty period, used about 5months only )
.....but service fee wise he said cannot waived because no china feedback from several email he sent within the period of 2month plus time.

 

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