Just bought a new SmartTag, most of the time when entering the StmartTag lane, the smart tag cant be detected.

I never use any mounting tool, if i use hand to carry the smart tag, should i extend my hand until the car front windscreen and point smart tag slightly to the right side ?

The main problem is usually 1) the signal of the new square device is not as good as the older model and 2) very dark tinted windows, coz the device uses infrared to send a signal to the overhead reader

as far as i know, the smart tag has only one side as transmitter. perhaps you are holding the transmitter side facing you.
just my guessing.

1 is face 1 is back.

the back should facing windscreen. coz it designed to double taped on the windscreen.

so you facing it correctly bor?

my windscreen doesn't has dark tinted, sometimes im able to pass it through, while sometimes will show Tiada SmartTag on the board.
eventhough im facing it correctly but still the same, wondering is there any picture guide to show me how do i hold and face it correctly.

yape i did, just sometimes ok, sometimes not ok, is it have to point the smart tag until very front of the windscreen ?

Sell ur new smart tag off ...... N get old version.
I did that and nvr have issue till now

I HV the new version. The back should be pointing upwards because the scanner at each tol is at the top like a camera. Just face the back smartag pointing to those tol camera on smartag lane.

Stick the holder to your windscreen. And place ur smart tag there. Do not use hand to hold it. When you stuck there, you cause other user to slow down too.

It is the windscreen combine with the tinting film.
My Toyota with tinting, no problem with old and new smartags.
My Honda with same tinting film, encountered problem with the same old and new smartags.
On the Honda, I have to slow down almost to a stop, then only the reader can read the smartag.

the transmitter is at top end of battery .
hold on the battery side facing up / tag side facing down.

the touch and go card should be facing you. best is stick the unit to your windscreen. i stick it to the top right. my car has the black tinting at the top but no problem so far.

i hold mine directly under my windshield when passing through toll.

then simpan balik at compartment

Sometimes metalized film will have interference with Smart Tag. Beside that you can,

1. The Smart Tag put middle upper part (behind the rear mirror) instead of right side.
2. Do not enter Bus Express Transit (BET) as it will weaken the transmission.
3. Make sure the battery side is facing you

change energizer battery... hold sideways where u can read the LCD... black back will need to point slightly upwards or parallel with your windscreen.. sensor at the top...

i got a free smart tag when purchased smth, will act up for no reason once awhile as well, find it ma fan to take in and out bcos some people told me should keep away from heat when not in used, car dont have compartment to keep away nicely also so in the end...

just use good old touch n go.

The new device memang sohai one. Even if you're holding it correctly, there's a chance of being greeted with a, "No Smarttag".

Now it's difficult to search for the older model.

Hold your smart tag in a 45 degree angle similar to the angle of your windscreen.

That's it, simple as that.

Never fails.

If all else fails, stick it out of the window when passing toll booth.

Lucky i use older version no problem.

Besides the obvious like battery strength, you need to ensure the T&G card side is facing downwards, while the back is facing up to the reader when you hold it up above your dashboard. That's it. And try to avoid those BET lanes which is catered for higher vehicles.

I am having almost the same problem as you. Just that I almost have to stop my car to get it detected.

I am suspecting those smart tag are of poor quality. I used not even 1 yr and the LCD display already konk. Ask them where can I get it repair and was told somewhere in Bangsar and only that 1 place.

So I just let it be.

mine one old version, i can jut put above the steering wheel can already

The Smart Tag communicate to another device hanging down from the roof angled 45° down. So, the tag has to be angled 45° up toward the device for maximum transmission LOS (Line of Sight). Yes, like most said here, it is using IR.

Why failed?
The tint film you used on your car blocked IR so well. If your battery already weak, it just add another factor. Maybe like some claimed, the older tag is more sensitive then the new one but I cannot concur. I don't have all these to compare.

Note that the darkness of the tint has nothing to do with how much the IR beam is blocked. You can see that even the Smart Tag IR window where the IR diode is located behind it is totally almost black in color.

Last time I used V-Kool, not sure which series (JPJ compliant), but no problem with Smart Tag. Now I'm using other brand which is also JPJ compliant. It looks just like clear glass 70% light transmission but probably 99% failed to detect the Smart Tag. Yes, the same Smart Tag I used before. Now, I have to lower the window glass bit and hold the tag outside for 100% detection and no need to slow down so much.

old one ftw

just hold above steering wheel and even passing thru at 30km/h oso no problem to detect. so smooth woo

Ya seriously failure rate 0 for me.

Not sure was it because of my windscreen not too dark

Please mount it.... it is not suppose to be hold by hand.
If you mount is correctly, there should have no issues

I'm using the newer version as well and sometimes you need to push the button on it first and see whether it's actually turned on. Because the battery is usually loose

same here
few time denied entry

padahal waifu use on next seat is fine

probably this. will try that. annoyed until I rather go touch and go lane sometimes

I already test the amount. but still no smarttag detected.

You have to hold it just below your windscreen (the bottom part of the windscreen), the same position as if it's glued to the windscreen.

It never fails me.

Gotta make sure it faced the right direction. There are times where i hold the wrong side (opposite) direction.

This post has been edited by Blofeld: Mar 31 2017, 03:04 PM

Check the battery connector, mine always no SMARTTAG but then actually its a design flaw the battery connector didnt touch the battery. Need to make the connector closer to the battery terminal

Yup I put a piece of paper in the battery compartment to make sure it works

If use other battery than energizer, i need to do this.

Weird they still don't want to come your with better quality smart tags or those that can use car charger instead of batteries

why waste money for R&D while everyone have to buy the same old crap that spoilt very fast thus making more profit?

keyword is no competitor

Yes I am also realised that the old model of smart tag got better signal than then newer one

I rmb there used to be online sites selling smart tags using car charger

Then suddenly all gone out of stock

its just ppl diy and sell it.
u can also diy its pretty simple.

i didnt because i did not stick the tag at windscreen, so if connected to car charger it will be troublesome to take out and keep the tag after use

you must have to make sure it is near to the sensor as possible. also try to drive n place your smartTag directly under the gate sensor. If u pass by BET lane, put it at the higest part of your windscreen. The higher the better.

I also kena many times not detected, I realized because I hold it in the air, and it is shaky.

Try hold it in 45 degree, then use the dashboard help to stabilise your smarttag so it wont be shaky

Just mount it on the windscreen lah

letak smart tag di tengah2 dashboard. should be easily detected. the sensor at the middle top of the lane

dashboard steering side can?