Hi, thanks for creating this thread,

I have chargeback dispute whereby I'm the Marchant. We encountered a scammer who made a false dispute to his credit card bank (issuer bank) that he never received items from us. The marketplace (acquiring bank) and issuer bank refused to corporate because as a merchant, we don't have the full details of the scammer. The marketplace (where merchant sells good) refused to give details to us. In the contract between us and the marketplace, the marketplace has the rights to hold the disputed amount. Meaning before the credit card bank charged the markeplace, the marketplace has already taken the fund from us. There is no proper black and white even email. Is this even right ?