Xbox Live Membership AUTO renewal!?, need help urgent...
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 Mar 2 2007, 10:37 PM, updated 19y ago
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#1
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Junior Member
365 posts Joined: Jan 2003 From: Love Street of Penang 
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I applied for a XboxLive monthly membership yesterday and I just realized that it will automatically update each month using the same credit card.
Is this true? I mean I won't have time to play Live for the next few month so paying it will be a waste. I tried to find an option to cancell this but unfortunately I can't do so. Should I contact the XboxLive community or is there any way to stop this? |
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Mar 2 2007, 10:42 PM
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#2
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Senior Member
1,971 posts Joined: Oct 2004 
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yes it will automatically renew it. And i thought u can cancel it ? I read the terms n condition it says u can cancel wan. Correct me if im wrong
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Mar 2 2007, 10:42 PM
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#3
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Senior Member
3,331 posts Joined: Jan 2003 From: -MegaCity One-
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true, once you inserted your ccard details it's forever no turning back.
the only solution is, you need to call microsoft singapore to stop the subscription. |
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Mar 2 2007, 10:42 PM
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#4
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Junior Member
29 posts Joined: Jan 2007 From: Ravern Down 
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ur option is..
called xbox singapore if ur regis under singapore add to cancel ur xbox live subsribtion |
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Mar 2 2007, 10:46 PM
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#5
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Senior Member
755 posts Joined: Sep 2006 From: Batu Caves
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patutla my gold auto renewal...but how if i no money inside my CC...they still use it ke ?..cause i got that CC juz to topup my US Gold membership..!..and AFAIK..RM20 only got inside right now..
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Mar 2 2007, 10:47 PM
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#6
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Senior Member
1,971 posts Joined: Oct 2004
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Eh fren no need to call la. Go to xbox.com, then sign in, then under account management, click on billing and contact information. Then scroll down, you will see there under "your service" is the xbox live subscription. Click it and then on the next page click on cancel my service
Added on March 2, 2007, 10:48 pmIf you still cannot cancel then i think u need to call MS la This post has been edited by munky: Mar 2 2007, 10:48 PM |
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Mar 2 2007, 10:53 PM
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#7
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Junior Member
29 posts Joined: Jan 2007 From: Ravern Down
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i forgot who
but this case same as i read today he asking bro merdeka who lived at singapore to cancel his lives suubscribtion since the option to cancel it wont work |
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Mar 2 2007, 10:53 PM
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#8
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Senior Member
3,331 posts Joined: Jan 2003 From: -MegaCity One-
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QUOTE(ImSIEBEL @ Mar 2 2007, 10:46 PM) patutla my gold auto renewal...but how if i no money inside my CC...they still use it ke ?..cause i got that CC juz to topup my US Gold membership..!..and AFAIK..RM20 only got inside right now.. remember my terminated ccard issue recently with the 1 year gold subcription? even though my ccard no longer available msoft still tried billing. when payment was decline msoft email told me payment was unsuccessful and i need to update my ccard details but under account mgmt my gold was renewed for another 12months already. when i didnt update my ccard details for quite sometime then came 1 powerful email from msoft... if i dont update my ccard details asap... my account will be suspended for 30 days! |
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Mar 2 2007, 10:54 PM
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#9
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Junior Member
365 posts Joined: Jan 2003 From: Love Street of Penang
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thanks for the reply guys
munky, sorry not purposely want to correct you but clicking that "cancel my service" will guide you to a help window, and that window will tell you to call MS haha, funny ;P |
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Mar 2 2007, 11:16 PM
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Senior Member
1,971 posts Joined: Oct 2004
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oh really ? hahaha
i tried to click the link but always page error |
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Mar 3 2007, 12:28 AM
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Junior Member
168 posts Joined: Jan 2003
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So if you were to register your account in Texas for example, you have to call Microsoft US just to cancel the credit card?
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Mar 3 2007, 12:37 AM
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Senior Member
1,971 posts Joined: Oct 2004
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I think so
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Mar 3 2007, 12:57 PM
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Junior Member
365 posts Joined: Jan 2003 From: Love Street of Penang
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hey guys, phone to singapore need to tell what personal details or not?
i better prepare first, if not they ask i like: ah...ah...ah... |
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Mar 3 2007, 01:03 PM
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Senior Member
1,971 posts Joined: Oct 2004
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i think they will ask ur gamertag, credit card no and billing address. I think la hehe
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Mar 3 2007, 02:16 PM
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Junior Member
365 posts Joined: Jan 2003 From: Love Street of Penang
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guess I'll have to phone there if they hadn't reply my email on monday and tuesday
finally got my gamer card up, dunno too big or not >.> Added on March 3, 2007, 4:48 pmokay, i got a reply from Xbox Customer Support QUOTE Dear Sir: This post has been edited by YunaX: Mar 3 2007, 04:48 PMThank you for writing Xbox Customer Support Japan. If you sign up for Xbox Live Gold membership by credit card, your membership will be renewed automatically every month. You have to contact Xbox Customer Support by the phone to stop auto-renewal function. Do you currently live in Japan? If you live in Japan, please call us at phone number below for the procedure. If you live in other countries, please contact local customer support in the country where you live. <Xbox Customer Support Japan> Phone number : 0120-220-340 (toll-free dial) Open :10:00-18:00 (Mon-Sat) * If you are not able to call toll-free dial, please call us at 03-3570-8261. Following information is required for the procedure. ・Gamer Tag (account ID) ・Your full-name ・Your address ・Your phone number ・Your Email address ・The last four-digit number of your credit card. Finally we would like to beg your continued patronage. Sincerely yours, Xbox Customer Support Japan |
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Mar 4 2007, 10:48 PM
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Senior Member
1,971 posts Joined: Oct 2004
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So bro have u called MS singapore and cancel it ?
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Mar 5 2007, 01:03 AM
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Junior Member
324 posts Joined: Mar 2006
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i've got this same problem before,
it goes like this, i'm using the ambank nextG perpaid credit card, lets say i've got credit enough for 1 month and i subscribe for 1 month, next month they will still bill it into your credit card even though there isn't credit inside, and the amount you owe MS will be deducted immediatly the next time you top-up, they deducted 3 months of fee from my card when my console got 3rod...damn.. |
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Dec 8 2007, 02:33 PM
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Senior Member
2,978 posts Joined: Sep 2006 From: 3°10'21.80"N , 101°43'17.20"E
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How the hell do you get the verification code??? Do u have to top it up first, cause i got my card activated but i have not top it up yet. Just want to add it as my payment option. Please reply.
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Dec 8 2007, 03:19 PM
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Junior Member
67 posts Joined: May 2007
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QUOTE(judge-the @ Mar 2 2007, 10:53 PM) remember my terminated ccard issue recently with the 1 year gold subcription? even though my ccard no longer available msoft still tried billing. when payment was decline msoft email told me payment was unsuccessful and i need to update my ccard details but under account mgmt my gold was renewed for another 12months already. when i didnt update my ccard details for quite sometime then came 1 powerful email from msoft... if i dont update my ccard details asap... my account will be suspended for 30 days! haha... mine suspended already without mail notification. Im subsribe for monthly renewal and just terminated the CC last month. So i have 1 month debt with M$. For me this calling method for cancellation is crap  Even porno subscription  u can cancel it with email notification.I may not try to renew it since i will stuck with monthly subscription. I better go purchase the gold subscription from Djinn. But then, i cannot LIVE with my 21k GS and need to create another GT  |
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Dec 8 2007, 04:15 PM
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Senior Member
2,693 posts Joined: Jul 2006
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^
Does that means that the "report-missing-card" trick will get your account banned?! |
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Dec 8 2007, 05:43 PM
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Junior Member
236 posts Joined: Mar 2007 From: Mutiara Damansara
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oh crap, i oso use CC renewal...totally screwed now!! oh well(sigh)
 ..anyway, thanks for all the info guys... |
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Jan 28 2008, 04:18 PM
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Junior Member
340 posts Joined: Dec 2007 From: Ipoh 
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wats the toll free customer service support number for singapore Acc.?
This post has been edited by Jimsee: Jan 28 2008, 04:19 PM |
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Jan 28 2008, 05:34 PM
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Senior Member
1,418 posts Joined: Jul 2005
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Anybody have the number for microsoft singapore (non-toll free?)
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Feb 1 2008, 11:48 PM
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Senior Member
1,219 posts Joined: Jan 2003
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Don't know if this is still relevant but its pretty easy to cancel a LIVE subscription. If u have a US account, just call 425-635-7180 (use maxis IDD 132, only 20 cents a minute).
I got my LIVE account canceled in just 10mins. Oh well, maybe i'll grab another 360 later this year when the hardware is more reliable. Its good bye XBOX LIVE for now. It was fun while it lasted  All is not lost, I have my PS3 and Wii to entertain me..lol This post has been edited by welwitchia: Feb 1 2008, 11:48 PM |
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Feb 2 2008, 07:05 PM
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Junior Member
293 posts Joined: Jan 2006 From: Kuantan
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i have cancelled my CC so what happen next? suspend me cause my card unavailable? if do i outta here.
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Feb 2 2008, 11:59 PM
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Senior Member
1,219 posts Joined: Jan 2003
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Lol, they'll blacklist for being such a sucky member.
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Feb 3 2008, 01:08 AM
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Store Representative
7,931 posts Joined: Jan 2003 From: PJ, Malaysia 
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QUOTE(tailgunner @ Feb 2 2008, 07:05 PM) i have cancelled my CC so what happen next? suspend me cause my card unavailable? if do i outta here. if not mistaken, just use those prepaid card lo.don't think if they want to charge you if you use the prepaid cards first mah. |
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Feb 3 2008, 01:35 PM
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Junior Member
293 posts Joined: Jan 2006 From: Kuantan
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QUOTE(DjiNn @ Feb 3 2008, 01:08 AM) if not mistaken, just use those prepaid card lo. i want to be silver member a while since now i have alot matchbox to fix don't think if they want to charge you if you use the prepaid cards first mah.  |
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Feb 3 2008, 01:41 PM
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VIP
7,071 posts Joined: Jan 2003 From: London :: Mutiara Damansara :: Xbox Live Network
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I THINK...i think only, once they blacklist your CC they will not let you renew to gold next time on the same Gamertag. That's what i heard, perhaps someone can shed some light on this. Maybe they just block your future CC subscription.
Anyway, why you do not want to call them up & cancel? It's quite easy, Microsoft Customer Service ain't that bad...compare to those i've experience over here. (vodafone, broadband etc etc all their customer service outsource to India...  ) |
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Feb 3 2008, 02:35 PM
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Junior Member
293 posts Joined: Jan 2006 From: Kuantan
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have to give it a try. my account is SG how to call leh? if cannot renew just turn to silver la. stupid MS
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Feb 3 2008, 03:08 PM
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Senior Member
1,219 posts Joined: Jan 2003
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Too bad the Singapore contact number is a 800 number..so i don't see how u can call that number from Malaysia.
Send them an email using this URL https://support.xbox.com/eform.aspx?product...live&ct=eformts Tell them u need a number to contact them directly..I doubt they'll process u'r cancellation via emails. Since u're busy fixing 360s, might as well cancel u'r Gold account and save the RM200. This post has been edited by welwitchia: Feb 3 2008, 03:09 PM |
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Feb 3 2008, 04:51 PM
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Junior Member
333 posts Joined: Feb 2006 From: Punk Rock City
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U can use skype, easy method... just country code and number..
of course ur guna need credit XD |
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Feb 4 2008, 03:55 PM
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VIP
4,077 posts Joined: Jan 2003 From: 한국
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i just cancel my account last few weeks...
call us microsoft using skype...free the line pretty bad(our lousy streamyx connection ) but i manage to cancel it |
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Feb 4 2008, 04:57 PM
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Senior Member
1,657 posts Joined: Jan 2003 From: Klawang stage 1
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I just block my CC. My gamertag will be banned but dont care. Awesome game, shitty hardware, stupid service.
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Feb 4 2008, 05:22 PM
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Senior Member
2,706 posts Joined: Jan 2003 From: sunway @ middle earth
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Mine just got renewed on the 1st Feb. I tried to cancel the svc by calling up the SG 800 nbr, but alas, they only work from 9-6pm. I got thru the nbr by going thru my ex-working place (call centre). Anyway's since they auto renew, I've got a 12mth Asian card for sale. PM me if any one wants.
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Aug 13 2008, 05:07 PM
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Senior Member
1,029 posts Joined: Jan 2003 From: Petaling Jaya
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Sorry to re-visit this post again. My account was registered in SG. I call the SG toll-free, failed. I call the direct number given in the sticky, also failed.
Can anyone please give me the direct number of SG Support so that I can cancel my auto-renew ? Thanks. |
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Aug 13 2008, 05:13 PM
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Junior Member
73 posts Joined: Jul 2007
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QUOTE(ZhaoYun @ Aug 13 2008, 05:07 PM) Sorry to re-visit this post again. My account was registered in SG. I call the SG toll-free, failed. I call the direct number given in the sticky, also failed. Bro just use a prepaid card to renew. After that it will not be default autopayment CC already. Can anyone please give me the direct number of SG Support so that I can cancel my auto-renew ? Thanks. Trust me, u can try using the 3month prepaid first and wait untill it expires then u will see no more autopayment . No need go through all the hassle to call SG coz u cannot call their toll free lineusing malaysia telephone This post has been edited by yhanlee: Aug 13 2008, 05:13 PM |
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Aug 13 2008, 05:18 PM
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Senior Member
1,029 posts Joined: Jan 2003 From: Petaling Jaya
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QUOTE(yhanlee @ Aug 13 2008, 05:13 PM) Bro just use a prepaid card to renew. After that it will not be default autopayment CC already. Thanks bro for the fast response, but I really do not want to spend on Prepaid card as I had already sole the unit.Trust me, u can try using the 3month prepaid first and wait untill it expires then u will see no more autopayment . No need go through all the hassle to call SG coz u cannot call their toll free lineusing malaysia telephone Worse come to worse, either I change the detail of my CC or ask bank to unauthorized the transaction...but of course I do not want to do that if I can solve by going through proper channel first. Cheers. |
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