failed to port out of maxis about 2 weeks
just a little background
at first my line was an supplementary line which is under my brother name...
he ported out to celcom on december...
so he change my supplementary line to prepaid line.
change the owner of the phone number on 7th January..
maxis tell me that i need to wait for 1 month to port out.

so on 6th February..i try to port to digi.
rejected because still not yet 1month period.
..........
8th february
..............
digi send another request to port out.
maxshit says wait 24 hours
my prepaid expired on 10th february.
didnt receive any sms on 9th and 10th

................
11february
................
need to topup to call their helpline
try to call maxshit ...
they say my line is inactive and unable to port out...
maxshit guy say the request is resubmitted again that day...
have to wait for 24 hours
no sms receive on 11th and 12th...


......................
13th february evening
......................
i call again.
maxshit guy say my phone number has some contract problem.....
WTF...its a prepaid line..
so he submit again.
tell me to wait 24 hours...
again 13 and 14 february no sms receive



........................
15th february morning
........................
call again...
the lady say will elevate the case.
evening call me that they will monitor the case and if rejected will help to submit again.
my thought. finally someone is serious on my case
again no sms on 15th and 16th and 17


..........................................
17th feb evening
..........................................
i call again. rejected.
guy say will send request to technical team..
finally, first time receive a sms........
........
.......
......
.....
....
...
..
.

















your case reference number is XXXXXXXX....




what happen!?, why i didnt receive any reference number at all for the two week and only receive one on 17th?

so now 19th.....
still no sms receive,
my prepaid expires again on 21th february and i have to go overseas on that day.

RM0 Thank you for contacting Maxis. Your case reference number is C18692090.


Please help my prepaid expires tomorrow

I need t top up again to call maxis else my account status goes inactive again

This post has been edited by roimekoi: Feb 20 2017, 03:33 PM

Hi Maxis may I know how is the situation now because I'm currently at Myanmar..Cannot call maxis

This post has been edited by roimekoi: Feb 22 2017, 02:28 PM

ok thanks for your support
manage to receive and reply the sms when im at myanmar

This post has been edited by roimekoi: Feb 24 2017, 07:47 AM

Mine is supplementary line... In order to port out need to be main line change owner namr... 2 option .... Prepaid and post paid
Change name need to wait 1 month
Postpaid + change name no need wait

This post has been edited by roimekoi: Apr 17 2017, 02:18 PM