Lately I surrender my mrta to aia after settle house loan, but aia is being funny to hold my application with the reason the bank settlement letter is not accurate format. Wth, as customer how the hell I know the accurate format expected by aia and they never call bank to solve the issue instead throwing ball back to me.

I will definitely bring the case to bnm for customer right, how come aia simply hold my claim with such ridiculous reason and advise you all not buy mrta from aia to avoid such hassle when you wanna surrender.