Sep 27 2018, 11:58 AM
QUOTE(badkid @ Sep 25 2018, 10:16 PM)
I did ask this is their reply
"
Please informed that update bank account details are a mandatory field for all investors to fill in before to perform any transaction at our platform currently. The registered bank account details are for the redemption of cash investment in future, however, we have restricted all investors to register a bank account with Fundsupermart.com for all type of transactions including PRS and EPF investment.
Please be advised that you can update your bank account details by logging into your investment account and click on My Investments >> Update Account >> Redemption Instruction.
On the next page, please click on "Add Bank Account" button to update your bank account details. The changes will reflect in our system immediately after your updates. Thereafter, you may continue to place purchase order online.
Should you need further assistance, please feel free to contact us .
"
Apparently, they need to have our bank account numbers now
It has been quite some time since I performed top-up fund, suddenly request to add bank details at "Redemption instruction". "
Please informed that update bank account details are a mandatory field for all investors to fill in before to perform any transaction at our platform currently. The registered bank account details are for the redemption of cash investment in future, however, we have restricted all investors to register a bank account with Fundsupermart.com for all type of transactions including PRS and EPF investment.
Please be advised that you can update your bank account details by logging into your investment account and click on My Investments >> Update Account >> Redemption Instruction.
On the next page, please click on "Add Bank Account" button to update your bank account details. The changes will reflect in our system immediately after your updates. Thereafter, you may continue to place purchase order online.
Should you need further assistance, please feel free to contact us .
"
Apparently, they need to have our bank account numbers now
I engage live chat and was advised need to provide bank details.
I did dispute with live agent site clearly stated "Redemption" and I am not redeeming but to buy fund.
Unsatisfied, I called up the hotline.
An agent picked up "Hello, are you Mr xxx? I am the same person on live chat"
Long story short, send e-mail with screenshot of your bank account details to clienthelp.my@fundsupermart.com to update, done same day.
PS. mana pink spider?
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