VADS (TM subsidiary) who handles the call Centre, train their staff's to be incompetent.

My cases normally escalate to managerial level or like on Monday, until operations manager. I tried the thank you surprise thing, it says my account has an outstanding. So I called the billing team and asked if my Account has any outstanding, obviously no is the answer. I was just asking to get the info from the agent's mouth.

Then I told him the problem, he said I have to refer to promo/sales team. And here comes the problem, the sales and promo team will push you back to billing team, that is for sure because they will tell you "your Account got any problem have to refer to billing" and this son of a biatch kept telling me it's nothing to do with billing. Got so pissed off terus ask him to get his manager on the line. Plus I shouted at him and he threatened to end the call. FYI a customer service agent can only terminate the call if they are cursed at. Policy applies throughout any call centers in the world.

An angry and irate customer doesn't warrant you the right to end the call. I screwed him for threatening to end the call. Ass hole.

Seriously VADS is rubbish.

Any VADS staff reading this: fuck you. To the trainer, sila meninggal. Full key mark trainer my ass. Don't even know how to train your staff's to take ownership. If I get the chance to meet the HoD for VADS from penang, Malacca, ttdi, Johor and Sarawak, all of them gonna get some fine screwing from me. All incompetent bastards.

Tak gembira i said this? Review all your calls. No problem with the call? Let me teach u how to do your job. Bodo HoD and trainers.


/end rant.

This post has been edited by patienceGNR: Jan 25 2017, 01:24 AM

if they offer strimik customer migrate to webe and can use usb dongle, oklah

Soooo they plan they sell Webe 4G ah?

Special plan for Melaka right?

RM88 for 4M is student special promo i think

maybe also got other reasons to eligible to apply


i am glad that u succeeded

u proved that consumer is not easy to be bullied

maybe other people still pay rm110 for 1M, but if they really want , they could still demand bill reduction like u

tm is like scammer u know, many consumers subscribe like that, buta buta pay each month...

gosh u paid rm110 for 8 years

time for LOD

u also use streamyx meh?

but yeah if u r able to meet and inform the HODs, u should reflect the problems to them...

they all need improve...

now this LOD is hot in kopitiam topic

Staffs don't need to improve, the bloody management has to. Given the chance, they'll all kena tampar by me. Wankers sit there shake legs. I doubt they really went through the stats of their call centre. Or rather, did the quality assurance/service quality team report or generate proper complaints/feedback on their staff? In other words, are those (service quality) people covering every staffs ass so that it looks like the whole call centre is performing well?

I wonder how their audit even gave a pass to such horrible call centre. Yes, call centres also have audit, unrelated to $$$$ but may not apply to all call centres.

and no, I am using unifi. But mainly Maxis fibre... I have another place of my own. Unifi is my parents place.

This post has been edited by patienceGNR: Jan 25 2017, 01:51 AM

I was demand to change my plan to this, they said I'm not eligible, then said my area does not support 4Mbps and give me discount instead.

kesian streamyx user, while seeing unifi user enjoying high speed, streamyx user cannot do anything, instead rant here or rant at call center.

Kesian

if they do this i will cut on spot.

wabe basically just p1 in disguise..

0326014000

Tm no.

keep calling me since last week

asking me to join webe

Hahahahahahahahahahahahahahahahahahahahahahhahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha..

FUCK!

btw...


This post has been edited by craxors: Jan 25 2017, 08:36 AM

deym screamyx

is this still available? I pay 60per month for 312kbps

so... there's no free upgrade from 4mbps to 8 mbps???

So how to apply those free option ?