Also raise a ticket with the same query, you'll probably get 2 different answers. Live chat told me end of the year (Dec), support ticket said September.
For a 3rd opinion, call 100.

Got SMS definitely confirmed. But I'm sure TM reserves the right to change it.

Based on empirical evidence & painstaking statistical analysis gathered from March 2017 until the Sep 2017. I have discovered TM's formula for determining the month where one will get the free upgrade. It is:

y=x+1+a

where:
y is the numerical representation of the month of the year for the free upgrade
x is of the current month.
a is undetermined as of now.

Example:
If you ask TM today, month of Sep (9), the month of your free upgrade will be 9+1 or October (10).

Suck I dunno but consistent yes. Very month I ask it's always month+1. So I suspect I'll be on 30mbps till I retire.

Same here. Latest reply from them is September which is running out.

Back in May TM laid some cables here. I guess they weren’t done because 2 weeks ago they started laying cables again for my area, Sg Long. Not sure if that has something to do with the upgrade. I like to think that they’re upgrading capacity before handing out the upgrades.

Finally got my 30-50mbps TQ surprise upgrade. No MCMC required.

I've been checking once a month since May. Always they reply upgrade will be done current month+1. Last answer was September. My area is Sungai Long.

Wed 27th: Called to check again but the GRO said system down so cannot check. I didn't know at that time but a ticket was raised.
Thurs 28th: I called again and was told an order was already raised to upgrade the speed. OK whatever.
Fri 29th 12:05am: PPPoE disconnected and reconnected by itself. That's happens. I didn't notice it at that time.
Fri 29th 8:30am: Received SMS that my plan has been updated. Went to Unifi.com.my to check and true enough that it has been upgraded to 50mbps. speedtest.tm.com.my confirms likewise. No restart needed.

So those in Sg Long, can start calling TM.

This post has been edited by soonwai: Sep 29 2017, 02:18 PM

Usually no, because the speed cap is set at the pppoe concentrator according to your pppoe login and also at the BTU.

But try and see, who knows.

Your report in June with MCMC?

My neighbour also got her 30-50mbps TQ upgrade. One week after mine. This is after I call TM and scolded them why my neighbour (me) already got his upgrade but I (my neighbour) still haven't. blah blah not fair blah blah mcmc blah blah complain blah blah. All in a polite way of course.

Don't worry, if you qualify for a free upgrade, you'll get it whether or not you filled the TQ Surprise form. I didn't fill mine either.

What upgrade?

There's a few of them. Which upgrade are you talking about?

It depends on the model, some are gbe and fe.