I have a story to tell and hope anyone out there who can help.

I bought a 0.5carat GIA certified diamond ring from shop A for proposal to my gf. I showed my gf the pic of the ring before and knowing she doesn't like the design of the setting, so after i got it, i took it to shop B for resetting (trade in the setting that comes with the diamond from shop A, melt it and top up for another setting I chose from shop B). So, it is a custom made exact fit to the diamond, 18k 4 claws/prongs solitaire. During the choosing of the setting, i was abit skeptical of the 4 claws lily design and wondering if 6claws would be safer but i was being assured of the rigidity of the 4claws design by the branch manager, saying they sold many without complaints. The branch manager told me my gf can wear it for daily use.

After i got the ring, i made my proposal. My gf was happy as the claws was small, the diamond looks super big, its custom made according to her size 6 finger, thus no reason to go to the shop again. The next day she starts to wear to work and daily house chores. On the 9th day wearing, she notice the diamond is gone from the ring when we rushing for work in the morning, while we are still at our carpark. i send her off to train station, then rush back searching for it. it was during peak hours and many residence use the same walk way so most probably picked up by someone as it was sunny area. i searched the path 4 times in different hours, morning, noon, evening and nite.

I brought the ring without the stone to the shop B, telling them what happened and how it happened. the branch manager inspected the ring, the 4 claws, the side of the claws, acknowledging theres no impact mark, dents except for normal scratches to it, but he did found deep scratches at the bottom of the ring. He said probably bcos i dropped it on the floor that causes the scratch, thus d integrity of the ring is affected due to the drop impact. But a size 6 ring with 0.5carat stone, the stone will land 1st or the back of the ring will land 1st? He got nothing to say. Then i was being requested to leave the ring at the shop for the mgmt to look at the issue and come up with solutions. It was tuesday and they will only come back to me on next Monday.

The next day i went back to shop B, quietly collected back the ring as i fear they might tamper it and i need to take pictures of the ring through a magnifying glass, especially the code on the ring and the side of the claws with 4 claw tips intact. Then i brought the ring to other jewellery shops, asking their sifu to help me inspect whats wrong with the ring, is it due to normal wear and tear that causes the diamond to come off. One of the shop refuse to comment as i told them i might lawyer up while the other shop said probably my gf tangled the ring on some clothes, causing the stone to come off, its normal wear and tear. they also said, even if i buy from them in the morning, the diamond came off in the afternoon, i go back to them, they will tell me when they give me the ring, i checked everything is ok, once i leave the shop, I'm on my own, even if is a 2carat ring. Thats just cruel. what happen to diamond last forever? 18k gold is harder than platinum? i left disappointed. That day evening, the branch manager from shop B called me back, asking for the ring as their mgmt would like to inspect it. I returned the ring to them the next day, took many pictures of the ring through their microscope.

The mgmt came back to me today, telling me the next ring i buy from them, they will give me a special price. how special they didn't say. I'm disappointed.

Since the day the diamond came off, my gf unable to control herself. tears streaming from her eyes while walking on the road, while in my car, while having dinner. she couldn't take it as i said one of the shop said good sold are not returnable, we are on our own, its normal wear and tear. she couldn't understand why so many people wear diamond ring in their daily life, not facing any confidence problems, yet she own it for just 10days, it came off. she refuse to take it as an accident or shit happens. if she is robbed it would be totally a different story. she can't have peace, until she come to one conclusion, its destined she can't have a diamond ring, its not meant to be. I dunno how to comfort her but only let her cry until she tired and sleep.

For me, material things can be replaced, as long u can afford for another one. Even if i get her another one, same size, would she wear it daily? how she can wear it with confidence that it won't come off? If the shop seller can tell u u r on ur own, is normal wear and tear, they won't be responsible, which jewellery shop u can buy diamonds from without having these fear? what kind of assurance they can give u other than "its 18k gold, 4 claws solitaire, its safe. 10 years in the job, no one complaints before."
this incident changes our way of looking at diamond rings.

Here, i would like to share this story to all the girls out there, it is possible for diamond to come off of your 18k gold ring. Which shop sifu is skill enuf to guarantee your ring will be able to secure your diamond for life? Should there be anyone who share the same experience or lost your diamond from your ring, do share with me how you overcome the problem, who you seek help from and how you able to get over it in a short period of time. Also, if anyone knows of any party who can inspect my ring for me, help me explain how the diamond comes off, it would be much appreciated. otherwise, i don't think we would have the courage to own another diamond ring ever again.

Due to the lost of the diamond, me and my gf after a few quarrel, we are currently in cooling period, and it all started bcos the ring cannot hold the diamond. I understand that every ring need to be reset around 6 months or 1 year, but mine is only 10days of wearing... this is just sad.

Opps Sorry i didnt read your story. ignore my comments. Just take it as future advise.


First of all diamond are useless. but to make ur wife happy, buy another one. It is worth it.

Gold ring .. the more purer gold are softer. use 10k or 14k if you using often.
18k pieces are used for show only.

Or you have more money use platinum instead of white gold. White gold is not platinum.
Draw back of platinum. cannot be remelted. (be warned)

This post has been edited by ponomariov: Jan 14 2017, 04:42 AM

The diamond ring that my husband gave me as proposal...
I just wore like 2 or 3 days then just keep it safely...

Don't understand why some girls must wear diamond ring at all times even when doing house chores...or why there must be diamond ring then only can prove the love bla bla bla...

Anyway, if your gf like diamond ring that it would make her happy, probably it's worth to buy another one...this time, choose carefully so that you don't have to take out the diamond stone to re-do the design and setting...



This post has been edited by MiLKTea: Jan 25 2017, 12:23 PM

So sorry to hear that, can feel the heartache of both of you

Thought I'd share the little knowledge I have from wearing diamond rings for over a decade

1. 4 prong setting is not less secure. My engagement ring has a 4 prong setting, first with white gold and later on with platinum. Both works just fine, the clasp has to be secure, that's the key

2. Did you set it in one of those local chain jewelry store? They r quite terrible, trying to con you to buy a sub-standard stone, give sub-standard workmanship. My hb had so much arguments with them over the setting. Eventually we found a small indian jeweller who is not perfect, but at least try his best to cater for our requests. Did the engagement ring re-set on platinum and it's been great. More on this later

3. Other than the engagement ring, my hb also got me a eternity ring with 8 small diamonds in prong setting from the indian jeweller. Problem is, there were some workmanship issue with the setting, one small diamond fell off, not on 1 occasion but 3. And all 3 times I lost the stone, cos it's so tiny and I didn't notice I lost it until much later. But the jeweller has always replaced it for free. I'm not exactly pleased with it, after all, it shouldn't happen in the first place. But at least they r apologetic about it and has always guarantee that they would replace at no cost for me

4. Get a new one. Obviously your fiancee treasure it very much and would like to wear it all the time and it's a good thing. Just work harder to save up and sacrifice a holiday or other luxuries to get a new one for her. She'll appreciate the gesture

btw, I wear it everyday for the past 10 years other than the time my fingers got too fat during pregnancies. Went swimming and all sorts of holidays with it. It's not the daily wear that caused the diamond to fall off. It's the workmanship. But I don't think you really have a case against the shop as they have not given you an explicit warranty that they would replace the diamond for free if it comes off within a defined timeframe

This post has been edited by dasecret: Jan 25 2017, 01:54 PM

No offense, we are entitled to different opinion

keep ring in safe is quite a waste of money to me. If you don't wear it then what's the point of getting it. It also reminds you of the commitment you gave each other. And re-doing a setting would not affect how secure it is, all diamonds came loose and set into a setting anyway, so the first setting would be just as secure as the 100th if it's done properly

The diamond shouldn't have come off so easily...it's the poor workmanship. Mine...8 years also and still intact...btw, I got mine from Soo Kee. Local jewellery shops in Malaysia cannot pakai one

You two are in a cooling period because of this? Hmm.. if your love cannot withstand this obstacle, how are you two going to live the rest of your life together?

it is hard to argue now because you already accepted the goods. Is there guarantee from company B on the diamond will not come out? How to prove that the diamond drop is due to negligence or due to bad setting? Both side can argue.

Have you consulted a lawyer? You will need to pay few K for consultation and they will advise whether there is a case for your issue or not. I mean you already spend so much money...might as well spend a few more K to listen to lawyer. If the lawyer think you have a case then you might be able to recover back the cost of the diamond.

Whatever it is, move on with your life. Don't blame your GF. I am sure she felt bad already losing the diamond. After all, she is more important than the ring.

Shit happens and as a couple you must fight through to overcome it. There will be worst things that will happen if you are married in the future.

Keep calm and carry on.

That's why I only buy Tiffany or Cartier.

When shit happens, I'll screw them upside down for making me face such situation

TS now that the ring is lost. What is the other option? To get a cheaper ring or a ring with the same setting that your gf wants?

I believe the gist of the argument is due her sticking to the current design while you wanted a better design that is more robust so the diamond won't fall out again?

You really need to see her attitude and seek counsel to watch out for red flags. For me, its her fault for losing the diamond ring and demanding the same value of ring would be deemed unreasonable. But of course if the ring maker can negotiate for a much lower price for the same quality maybe you can opt that as well. You need to know what kind of person she really is. Is the relationship more important or possessions more important for her? Do you want to marry this type of person? I pose these questions to you, I am not asking you to pull out just to let you know that you need to sit down with her and realistically tell her your expectations in the marriage.

I also see another pattern that is not so good about her. She wears a diamond ring around, very few people do that in Malaysia, because of potential robbery. Most people wear wedding bands instead.



This post has been edited by dangerminimouse: Jan 26 2017, 11:09 AM

With the rock sticking out, its no surprise the claw prongs may be hold it in long term. ALso the rock would be subject to wear and tear, you wear it around, knock the wall stuff like that.

Wear it during important events la, like anniversary, big dinners and co events. But every day use is not practical.

+1

Your gf is too adamant to show off the size of the diamond with solitaire setting. For daily wear, personally I will not recommend solitaire unless your gf is super careful with it. My wife still took out her wedding non-solitaire diamond ring to prevent damages when working with household chores.

Sure boh? Scared if buy 10K ring later people accuse you of being kiamsiap...

how many people really know how to differentiate i wonder?

Diamonds are considered worthless commodity, as soon as you get out from the shop price drop 60% of actual value. I guess that the founder De Beers (Largest Diamond Company in the World), Cecil Rhodes really did an outstanding job in their strategy & marketing to market it as a scarce commodity as well as a romantic wedding ring for your spouse.
Apologies as I do not add any value in resolving TS dilemma
While at it, since you can spend that much for a rock why not head on straight to diamond expert, De Beers Diamond shop in KLCC SURIA for your second purchase I assume?

This post has been edited by Bangala: Jan 26 2017, 04:40 PM

I'd love to buy a car for her as a symbol of engagement, but that too loses value the second you drive it out of the showroom. A house would make better sense, but you can't wear it on your finger.

A diamond, on the other hand, will still be a diamond 40 years down the road. Even after she's dead, it'll still be a prized diamond on the finger of her daughter.



All commodities are worthless. Gold, diamond, oil... whatever. All that shit just gets dug up from the earth. It is us humans who attach values to them... and because we humans desire to make money, we control the supply and demand one way or another, and so most of the time these 'values' we give to commodities make no sense anyway. Futures & commodities traders know this all too well. LOL.

This post has been edited by ZZR-Pilot: Jan 26 2017, 05:27 PM

agree with u with my both hands and feet.

Expensive lesson learnt, but anyway forget about the lost and try recalling the original purpose of getting a wedding ring

Have you heard of the story how a spilled coffee in the morning spoils the entire day?

Get over it already. Let bygone be bygone and stop dwelling on it before you lose even more.

My advise to TS is...Focus on what matters...The ring IS NOT your relationship. It's symbolic, but it's not...

The next time if this come up, in a cheerful manner, and you gonna tell her...
"Baby, diamond are replaceable. I can always lose another one. But not you".

Best reply on the thread so far

I'm just amazed that some of the other replies imply that the girl is at fault for wearing it all the time. Keep taking it off and putting it on increase the risk of losing it significantly really. I heard so many stories of wives losing their engagement rings because of that.

Ever heard of wants and needs? You need a car in Malaysia as the public transport is too jacked up. You need a house in Malaysia as you need a shelter. You need a diamond as it's still a diamond 40 years down the road? (Great fairy-tale marketing done by De Beers )
With the kind of financial ignorance one has, no wonder Malaysians keep complaining the cost of living is so high, how to survive this that, I even cringe at the sound of people complaining about GST yet I'm in my early 20's who just entered the workforce LOL
Well to each their own la, if everyone were to think like me our economy would collapse

And mind you, diamond is not considered a tradable commodity which makes it even worthless. As for oil, airlines can still hedge against volatile oil costs by purchasing call options within a specific price which gives them the right to purchase oil price in the future at the current rate. I have to reiterate how is that worthless as oil price is the largest operating cost centre for airlines?
Also do consider opportunity cost to short & long commodities, good bucks!

Cheers bro

This post has been edited by Bangala: Jan 27 2017, 01:28 AM

Please name the shops involved.

well, what's done is done. if TS could only buy another identical one and secretly replace it when she is not wearing the ring (during bath or other activity).

but then if the workmanship of the shop is flawed, their integrity is at stake.

Same, my wife wore for wedding & honeymoon afterwhich we got simple bands for daily use. The ring only comes out on special occasions nowadays

cash > diamond

i have a cheeky plan.. why not buy another exact same diamond, tell her you found it in the toilet or car. then give it to her. bring this secret to your grave. end of story

Damn, I should warn my gf about this.
She even wore it overnight. I might need to sell my kidney to get replacement if this shit happens on her.

That is why you have wedding band... normal occasion wife won't wear diamond ring... just the wedding band...

Maybe I met a more straight forward sales guy when buying, straight away when choosing ring, he already mentioned that there is no guarantee and shit do happens, 6 claws 8 prong or 10 prong, if you drop it, hit it, linen caught it, there is always a chance it will come off.

But as many have mentioned, diamond has no value. So just let it be. Things happened cannot be undone. My suggestion, if you still have some money, buy another diamond, no need to be GIA certified, no one cares, and also no need to have the best colour and clarity, just choose the bigger (carat) will do

TLDR.......

keyword "A missing diamond and show of true Colours"

If both of you love each other why would both quarrelling over a diamond?

Choose wisely TS

+1

Heh... guess what our big fight is about??
About cats...

No matter what, now what's lost is lost. Arguments and blaming will not solve this problem. At the bright side you still have that precious metal and all you can do is to get a new stone.

GIA diamonds are such a rip off, they have those shit gradings but you don't see the stone color and real sparkles until you get it out of the shop and see it on a more normal lit environment.

Opt for moissanite stones as your replacement.

When u love someone, u wan to prove urself, that's d one prove that I must do lor (apart from many other requests I cant take into account).

I'm on tribunal now. There might be a chance of settlement before that, their customer service manager called and take note of my terms for settlement. Very funny geh lor, it was d GM who decide to offer me a special rate for d 2nd stone, yet, d affidavits was being referred to legal department when I attention d legal letter to his secretary, then to customer service, and d customer service manager said no one mention anything to her thus I have to tell her from A-Z. Best part is, later d GM said after he made me that offer, there was no update to him until d legal letter arrives.

I'm not asking anything extra, just wan back my ring. If they don't give I also have to get another one, but d feeling will haunt me for d rest of our lives whenever we look at d 2nd ring.

Overseas have insurance from seller to cover, and they give 1year warranty. They told me is wear and tear is just cruel and irresponsible. Imagine that statement came from d same frenly sales person who gave me d best of both worlds. Malaysia always lacks initiatives to implement rullings and normally, also after certain cases then d officials look into it to quite down d public. Last time house owners were not protected against runaway developers. After many complaints only they look into it.

We Malaysian has been sucking into what has been throwned to us. I hope my case, will be used to initiate a need to implement ruling that jewelry sellers need to provide warranty on 18k diamond rings because it involves skill labour n d merchandise doesn't come cheap. To us, is once in a life time. But when u trade in after 10years, they say 40% of d receipt price. So, don't bother about their pitch on resale value as there's none.

D reason I willing to pay for d civil case, should tribunal failed, is that I couldn't bare her accepting is her fault. Is our fault bcos we don't have a case against them. And yes, I have a few close frens who are lawyers, and they are on my side.

Thanks bro

I nvr blame her. In fact, I got no time to feel sad as I need to stand up supporting her, prepare my family before they ask about her ring during cny and figure out how to fight back my rights as consumers while she collapse for many days. Tears streaming from her eyes, anytime, anywhere and without a word. It was hard on her. Guess that's not something guys can understand.

Indeed removing d ring is not an option. Condos are not safe unless I'm paying above 500 for maintenance every month. She did ask me if she should wear it daily and I said yes, which I was assured by d branch manager they sold many with no complaints (same 4claws setting).

I cant reveal it as currently still in tribunal. Should that fails, probably will go civil. Only after d judge rule favorable to me then only I can tell openly, otherwise I might kena defamation suite.

Renovating house now, many things in d upcoming list, cant afford anytime soon. Anyway, thanks for d idea

No worries. If its in tact after a month of daily wear, should last u for many years to come. Just be sure to shake it and see if got clicking sound from time to time or after she knocks on something. Ya, d replacement can only come from guys. She did consider paying for it since I can't afford for now, but I asked her, "if u can resists not thinking u paid for it whenever ur fren said ur hubby love u so much get u this size, u can buy". For sue I will think, "not paid by me ma, but I did pay for d 1st one, oh ya, we lost it and we have to accept it". I have to face this loop for d rest my life and of course, I will not allow her to pay for it. She would have to sit on it for now.

And now with d tribunal, hope it will rule favorable to us.

Ask her if she is gonna cry as bad if she had dropped u...

1 word. Fate.
Thats y my wife settles for a cheap Lazo Ring, and we splurge more on vacations and food, lol...

Hi Guys,

This is the latest update. Yesterday was the tribunal. Company B sent 4 reps to defend the case, while me and gf. I have printed out all the pictures taken through the microscope with my phone, all four sides of the ring, the receipts and the original copy of it. After a long wait, to my surprise, the principle said "you paid for 700++ and now you are claiming 14k? How do you determine the value? Nvm, put that aside, base on what the defender said, this is an issue involving the staff of the company who's workmanship issue, thus this tribunal is unable to judge any cases involving negligence. So, im cancelling your case, not dismissing it, which is favourable to you."

She further explained that cancellation means i can bring this case to civil court as for dismissal, i cant bring it to anywhere.

I called Company B today, offering for settlement which then they said they standby their offer, the so call special price which i can find it cheaper at Wah Chan Mid (PM me if you wanna know who i contacted). They also said if i wanna bring this to civil court, is no issue for them as they have legal department to handle it, as for me...

I was like... Wow.

From now on, company B will even more arrogant as as long as they pin any cases like this in a form of negligence (and it will be because it is a workmanship issue), we as a consumer will unable to go for tribunal as it is beyond their jurisdiction.

If we want to fight with them in civil court, not to mention the legal fees as i cant afford it, but we will have problem finding the person who willing to standup against them, willing to inspect your ring for you and prove that it is their skill issue, going against this Giant firm, who is the market leader in diamond stocks because everyone got business dealings with them and they cant afford it. If anyone knows anyone who can help, pls pm me.

My advise to you all who want to buy diamond rings, pls pls pls, inspect the ring by
1. brushing the face against your clothes, see if got scratching sound and see if got cloth easily tangled in the prongs/claws as it should be smooth and unable to tangle.
2. Shake it see if got clicking sound, if got means its loose, not to our eyes but between the claws and the diamond got gap.
3. Also try to push it in from the surface of the diamond with your finger. If it can, then it wont be able to sustain any knock on directly.
4. Also make sure the ring when is on your finger, it wont be able to turn around easily, it shouldnt be tight but positioned upwards firmly. Add a ring clipper if you must but that would spoil the beauty of the ring. You can always try 0.5 reduction in size.

If you dont do all the above, the moment you leave their shop, "you are on your own." (direct quote from company C).

I dont think we can go for another diamond ring as without warranty and the possibility of it coming off is there. Unless you go for factory made settings and not loose stones, that should be safe, but with the conditions:
1. right size for your finger (resizing >2 points will break the strength of the ring)
2. price is right
3. design and diamond size is right
The above are an issue for us.

I do not wish this to happen to anyone of you as the pain for the days to come is unbearable. My best wishes to you all.

PS: should you have any questions, i will still reply you since this is the end of my case.

How much did you pay for it, and why did you claim for more than the value that you paid? So Company B is Wah Chan MidValley? Also, can publish the written judgement from the tribunal that negligence is not covered? Cause if this gets published and goes viral, I think you may have a case.

This is Malaysia, and looks like the tribunal is also the boleh type.

This reminds me of my wife. At first I told her don't use the ring while doing house shores. All those heavy detergent and sometime you may forcefully hit the ring and the diamond maybe can fall off.

She did not bother until one day that ring kena scratch. Now really behave oledi and wear the other ring without diamond 1. Only when go for dinner or special occasion will wear.

Another stupid case was, she took out her Gold bracelet to wear during the new year. I told her, these gold thing really not meant to wear but keep. It's dangerious and she may easily drop it. Coz it's thin and wear on the wrist.
End up she drop it unknowingly until she suddenly realize how come and since when her gold bracelet stuck in the cushion at home. She did not realize that until the next day. That's a lucky case.

Well, If want wear these stuff out, I think better for for platinum or white gold. Ask yourself, why you buy stuff like ring, bracelet and necklace? Bracelet is meant to wear correct? So find something that can last long and robust. And Not DANGEROUS. (You want your partner get robbed mehh??)

Pls don't tell me because of Gold bracelet is good investment bla bla bla. If want then just get a Gold bullion instead.

That's what I want to say.

So that's Wah Chan MidValley

Those who can set properly are dead or dying. No more younger generation sifus.

Currently only euro has some good sifus. Hong Kong also use China guys who are normal factory workers.

4 claw is strong enough. Esp 0.5 carat.

She marry you or the ring? She sound like a pampered girl lol

Company B definitely is not Wah Chan! They are the cheapest, best offer i come across. If I'm getting a 2nd ring, definitely from them, finger crossed if their skill is ok.

Lok Fook is d new player in town in Pavillion, everything have to go through Hong Kong, even quotation for a custom ring! But their design is eye opening.

Well, girls will always be girls. That's why guys are so different and that we are the + and they are d -.

During my search for the right ring, getting it on time is always a concern for me. Thus I did check out who has sifus in their shop and who doesn't. Well, there's this big one in Ampg that's why I went for them and then... Like this.

Their defend statement, 2claws bent outwards. They could have told me is my gf's work and show me which claws, but they didn't and said it is nothing wrong with d claws. In their statement states d ring was reviewed by 2person with name and staff ID.

I prepared for a big fight but end up shooting myself at home after d tribunal...

She is not a pampered girl. She is worth it. The ring was just a proof of my affection and commitment prior to entering 2nd chapter together.

Was it difficult? Yes. Financially, thinking front and back, before buying and after the purchase.

Was it necessary? Yes. If u don't do it, u will never know how far would u go, figuratively speaking.

Was it worthwhile? Yes. She is yours forever.

There will be UPS and downs. If u still can come back together after those problems, these small steps will constantly remind why r u here and where u coming from.

We are happy together without d ring, for now. I still need to get another same spec.... (T..T)

The value of d ring, 2010 GIA, E color Vs1, RM7999 from company A, with 18k claw size 9.

Melted the ring to custom another 18k white gold size 6 to hold back the same stone at company B, RM800-RM200(trade in). Diamonds are base on raparport price, which reflected base on USD. USD was Sky rocketing that time.

Cant blame company A. I lost it bcause company B workmanship issue. One of d jewelers in KLCC told me one of d claw mark is too deep, thus having extra gap for the stone to move with just minor impact on d surface. But he not willing to testify. They can provide warranty for a short period of time if I'm buying a new one from them but theirs is around RM16,000! Factory made, two weeks wait.

At Sunway Velocity, one of d shops, platinum diamond ring, the stone sanked when I touch it. Thus my conclusion is, it can happen to anyone, anywhere. Just pray when it happens, u know it and can look for it immediately where it came of.

Diamond are useless piece of stone. Expensive when you buy, worthless when you try to sell. Giving gold bricks are better than diamonds.