I having the same issue as you. Still using umobile. I called Digi last night. They say already request. I dun believe Digi because my wife porting from umobile to webe is very fast.

I think Digi got problem.

any1 experienced change from prepaid to infinite 150 need how long to process?

have you proceed with the payment? my order shows completed & will activated within 24hrs

Talked to live chat, they said 7 working days to change plan.

Seems like the prioritize new sign ups lol

lol welcome onboard bro~
i straight away get a new line, don't want waste time for conversion prepaid postpaid mnc etc~

DiGi is idiot. Now already 7 days. My MNP still not done yet.

ｗｏｗ, So expensive.
I was Digi new best v1 , If I don't mistake.Then i asked the guy  in digi service center. He suggested me to change to this plan.Then pay the fee for transferring.😂And At that time, I didn't know anything.
So,the only thing, I want to know, is , Is it possible to change from Digi new best to the one which cost only 30+ Rm?
It seems ljke that I fell into digi's trap.😥

And an update, surprisingly, I have just gotten the upgrade to Digi80 infinite plan just now after 4 days I last applied and even though the digi website crashed when I applied, thinking i didn't manage to get the upgrade

from a old idigi plan, just received the email, had not officially change plan yet

It did, no payment is needed for changing of plans, but the email is greatly delayed, making me think that i've missed the promo

I just realised i keep double posting, sorry, my message didnt show up.

@JJKTP , i see, so how many days has passed for you ? And im not sure for my case whether to wait 7 days starting from the date i received my email or when i applied....