I was using an even older STB and just upgraded to Byond a week ago with HD services. A new STB which is the smallest Astro STB I have seen was installed. Unfortunately, I have not been able to watch any HD channels since the installation. The channel guide will flash on screen briefly and the TV will stop receiving any signal.

I have logged in service call and Astro has not responded. Yesterday, I walked in to Astro's service centre in MV and was told that the new STB has software issues with smart TVs. HD channels cannot be viewed with smart TVs and I was told to revert to an RCA connection! Totally defeats the purpose of subscribing to HD services.

Does anyone else have this experience and do anyone have any solution?

The installer changed the dish to a black dish. I suspect your installer must have kept the new dish.... for resale?

My HDMI is connected directly to my smart TV (Philips). I have rebooted the B.yond box, tried other HDMI ports, different cables (including older HDMI cables that don’t support ARC – 1.1?) and the results are the same.

There is no sound or error message. The channel guide will flash for a moment and the screen will go blank. Then, my smart TV will display “No signal” but this is a message from the smart TV and not from the B.yond STB. It is the same message if I switch to another HDMI port that has nothing connected to it, so it means the B.yond STB has suddenly stopped both audio and video feeds into the HDMI port after the brief flash of the channel guide.

Non-HD channels work perfectly normal. This problem only occurs when I change to HD channels. And when I change back to non-HD channels, the signal comes back and everything works as it should.

Reverting to RCA connection is absolutely rubbish because I will go back to SD. If I use HDMI, I will get at least 720p. However, out of curiosity, I tried running on RCA yesterday and changed to HD channels. Surprises, surprises, I can watch HD channels as normal using RCA connections. But at the SD resolutions…..

So, there may be some truth to what the staff at MV Astro Centre said - he/she did appear to have checked for their internal memos before telling me so. He/She also said this is a known problem with the new generation of STBs and that Samsung smart TVs can resolve the conflict by disabling the MHL feature – unfortunately, I can’t find this on my Philips smart TV to disable (I did try various Smartlink settings)