Jul 28 2017, 05:45 AM
QUOTE(JuneResources @ Jul 28 2017, 12:32 AM)
Sorry to say that if you request terminate astro account, astro won't feel anything. In fact, astro will cut off or deduct employee performance, mention that "why you help customer terminate acc?" Everything put pressure to employee n employee feel stress end up resign this job. Turn over rate high but Management did not do any improvement plan, (meaning that managers thinking the idea hw to suck cust duit without listen cust feedback).
Even through u did not subscribe monthly to paytv service provider, bt you subscribe njoi with no monthly commitment and astro still earn duit becoz you watch thoss unprofessional ads (not like oversea ads). Again, they still also earn profit at ads even you did not pay the monthly.
And even you subscribe njoi one time off payment with purchase your decoder, smartcard and outdoor dish. Bt hw your decoder last longer? I guarantee after 3 yrs your decoder hv some minor system problem, such as decoder hang, decoder no power. Take note njoi after 1 year warranty over, astro don't care you are my customer anymore.
N even after 1 year warranty with decoder rosak, astro will tell you "sila purchase lagi new njoi account with new decoder, smartcard and outdoor dish." And again, astro will profit again if you will purchase new set njoi acc if u still like rojak content. End up, the process is still keep repeating.
True!! Even through u did not subscribe monthly to paytv service provider, bt you subscribe njoi with no monthly commitment and astro still earn duit becoz you watch thoss unprofessional ads (not like oversea ads). Again, they still also earn profit at ads even you did not pay the monthly.
And even you subscribe njoi one time off payment with purchase your decoder, smartcard and outdoor dish. Bt hw your decoder last longer? I guarantee after 3 yrs your decoder hv some minor system problem, such as decoder hang, decoder no power. Take note njoi after 1 year warranty over, astro don't care you are my customer anymore.
N even after 1 year warranty with decoder rosak, astro will tell you "sila purchase lagi new njoi account with new decoder, smartcard and outdoor dish." And again, astro will profit again if you will purchase new set njoi acc if u still like rojak content. End up, the process is still keep repeating.
The moral of the story is astro has excellent and patient customers !! As I have said despite the scandals they still vote Bn and despite the grievances they still have to go with astro,malaysians are very forgetful! All astro ventures outside msia failed but in msia it was a huge success!No other player dares to go near them,cos it is a crony company with BN backing 
Technology,channels,PQ,sound Quality,what great astro has to offer?Pricing almost touching rm200! PPV channels is all they know and there are customers who even buy AB and AF and it is the most profitable!!End of the day it is still customers fault 
As long customers attitudes dont change nothing will change 
Like BN ,astro will be the single provider of the nation for as long malaysians remain the way they areThis post has been edited by smileguy: Jul 28 2017, 05:49 AM
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Asstro had this chat bar on channel 211 for many many years despite customer complains and even to MMC,simply bcos they are so many youths out there actually waste hard earned money on the silly chats !MMC was on astro's side saying it was allowed for! So the support was so good that the chat bar which blocked the video on screen was not at all an issue to some customers! I heard lately that it finally had to be removed cos of some deals which turned sour at astro's end.Customers are to be blamed,they have the power to shut it down! 
Who is to be blamed for the success of AF and AB? Indian Customers buy Thangathirai for New Movies, then buy new movie again on Astro First 
Most of live programes are delayed by one day,airtime is modified to enable sale to local advertisers 
Why ask for more variety of channels when they are so narrow minded,just watch sportslah! 
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