Any guys experienced when do FD placement online via M2U APP , transaction unsuccessfull but money deducted from account.
Account history says 1st FD placement.
Checked FD feature no account created, empty

called customer service they asked to verify in WEB M2U still same
called customer service they did see transaction failed but money deducted
saying need to check backend officer if error caused it.
asking to wait 3 days to verify and refund or create FD account to place it

damn it this seriously creating panic and stress, big amount lagi..
they do refund or keep quiet saying money vanished or floating on the air..?

This post has been edited by GHOSTVIC: Jun 22 2021, 10:04 PM

Why 3pm ?

I checked now still same no changes i thought by overnight system should be updated.
Aishh need cash urgently only now all this hassle..
I should have just paid my property loan amount instead of thinking of FD.

Finally it has been credited back around 6pm yesterday sir.
Took 1 day+, quite fast i thought will drag few more days..
Appreciate m2u fast response and action.
Their customer service agents could have followed through case i reported diligently.
Aishhh now no more worries but i hav fobia to place FD now what if samething happens again.
Their rates not seems so attractive

Tenure Interest Rate (% p.a.)
1 month - 1.50
2 months - 1.65
3 months - 1.70
4 months - 1.70
5 months - 1.70
6 months - 1.80
7 months - 1.80
8 months - 1.80
9 months - 1.80
10 months - 1.80
11 months - 1.80
12 months - 1.85
13 - 17 months - 1.85
18 - 24 months - 1.85
25 - 35 months - 1.85
36 - 47 months - 1.90
48 - 59 months - 2.00
60 months - 2.10


This post has been edited by GHOSTVIC: Jun 24 2021, 11:03 AM