
And as for the rest, the abovementioned picture will put into question your understanding.
QUOTE(Kyan0411 @ Jul 31 2020, 09:49 PM)
I just want to correct some views here.
First, depositors are customers to bank. Im not sure why u think otherwise. Moreover, banks need depositors to provide fund, to give out loans. Bank needs depositors as much as they need borrowers. Banks need to strike a balance. (I work in bank risk management)
Shareholders are the LAST in liquidation process.
Depositors are creditor of banks. They will be ranked before sub debt holders and shareholders and after fixed charge holders.
The bad experiences are likely because CS from call centre are not 100% knowledgeable on everything simply because theyre not on the ground (work at branch). There will be something they need to confirm with branch staff or seek clarification from higher top.
I do agree some CS seems clueless about ongoing promotion but it is understandable so as long they able to clarify and revert correctly in the end
This post has been edited by pearl_white: Aug 3 2020, 07:33 AMFirst, depositors are customers to bank. Im not sure why u think otherwise. Moreover, banks need depositors to provide fund, to give out loans. Bank needs depositors as much as they need borrowers. Banks need to strike a balance. (I work in bank risk management)
Shareholders are the LAST in liquidation process.
Depositors are creditor of banks. They will be ranked before sub debt holders and shareholders and after fixed charge holders.
The bad experiences are likely because CS from call centre are not 100% knowledgeable on everything simply because theyre not on the ground (work at branch). There will be something they need to confirm with branch staff or seek clarification from higher top.
I do agree some CS seems clueless about ongoing promotion but it is understandable so as long they able to clarify and revert correctly in the end
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Aug 3 2020, 07:31 AM

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