to williamngwl:if you want to be a sucessful sales person you are 101% wrong(I'm a salesman too).I won't say costumer is 100% right but we have to polite to customer if something went wrong and just say sorry to them,I think most of them will accept our apologies.for the case of djeRicZzz you are totally wrong,you not even answer the phone and not even say sorry to djeRicZzz ,even in these thread just say no stock.you are totally a failure.I'm planing to buy a laptop next week and read all your sales item since last sunday and i think 100% will buy from you because read from the replied you answered  to the other customers is so polite and full of careness and i knew you have a lot of supporters and I'm the one also.but since I have read this thread and understand that you are just another ffk person so I don't think I'll buy the laptop from you and you just lost a supporter.