Would like to know how to get TM to replace the damaged fiber optic wire. Suddenly lost connection and found one spot on the wire badly damaged not sure how, looks like something had a nibble. How much does TM charge for this?

Is it possible to buy the cable and fix it myself. Thanks.

probably could get a similar wire from mr.diy for around 10 bucks.
if you dont have a mr.diy around you, any hadware store should have an easy replacement wire. just bring the old one as a reference

fiber or lan wire...?
if fiber, black or white one?

Does Mr DIY sell fiber optic wire? This is the wire from the juction box outside my house to the junction box just before my modem. Its the black wire.

This post has been edited by vernondp: Nov 27 2016, 08:06 PM

yes they should.
i bought a meter from them before

outside your house should be under TM...
just give them a call...

Thanks, will do.

Are you serious? Mr.DIY have outdoor Ftth cable for sale by the meter? After you bought it how did you terminate it?

i dont understand.
it came in a bag

Then it must be RJ45 patch cable not fiber.

idkkkkkkk man it works so idkkkk

not sure if you are trolling or serious

You can wait for Unifi or buy your own. Use cable case or a water hose to protect your cable.

RM 27 5m SC-SC SM Single Mode fiber optic cable patch cord for FTTH Unifi

http://www.lelong.com.my/5m-sc-sc-sm-singl...7-01-Sale-I.htm

i am serious but i think i should shut up now since i apparently dont know what im talking about

I kena something similar before. TM sent technician over, used something to bridge the broken section and left without charging even a cent.

Disclaimer ** That was quite a few years ago lah. Now still the same or not I dunno lah.

This post has been edited by teelim: Nov 27 2016, 09:56 PM

This only TM can fix. Call 100.

black cable TM fix. white cable TM fix too, but you pay for it.

share picture. maybe can just splice the fiber. cut off the damage fiber and splice back again.

Lol. Someone doesn't know the diff between lan and optic cable...

Call TM, ts. U can't buy fiber optic cable at diy.. Dalam bag sommore confirm lan cable.

This post has been edited by bakry: Nov 28 2016, 06:49 PM

Lel fiber optic you think so easy meh?

Need to splice some more

I think you are correct. From the post, it is black cable with two fiber optic strands internally. The black one from post has wire that it can be pulled. After that it goes to optic cable termination box inside house. From this box it is fiber optic "patch" cable also that goes to the BTU

black wire is fiber optic cable lo, you cant fix this and not your responsibility also. call tm fix.

what people buy in retail shops are LAN cables, blue in color usually but usually wrapped in plastic coating just

if it's outside to the TM box (outside), it's TM matter.
u complain, they must fix for free, this is t heir infra.

however, from the box to your modem, u bear the cost.
if u ask TM people com & do, it's expensive.
u can get 3rd party in which u hav 2 options.
1) get the fiber cable & replace the whole cable, meaning u hav to relay the internal fiber wiring.
2) cut & patch the part that is broken. degration is expected, but this 1 depends on quality of work.

TM gonna charge u a bomb.
u can get the fiber cable outside also. although not common, but can find.

I have spare. I sell u half of whatever TM charges u. Haha.

LOL HAHAHA

you can buy fibre optics cable but certainly not from diy. TM charge me 5k to pull until inside my house. So i ask them to pull until guard house. Then i hire 3rd party pull until indoor.

The question is the damage is on which after the TM box or before?

The difference between fibre optics and cat5e cable is very obvious.

fibre optics only 1 thin line



This post has been edited by Velocity: Dec 1 2016, 12:23 AM

Yes you can buy them. And like u said, definately not at mr diy. and definately not in some plastic bag.

You cant splice fiber cable like normal copper cable.


Can buy in plastic bag. Those usually just short 1 or 2 meter fiber cable that already have the connector at both end. Meant for indoor junction box to the modem.

How to Terminate Fiber Optic Cable: A Step-by-Step Guide

This post has been edited by zeb kew: Dec 1 2016, 09:51 AM

Last year my cable unifi, white cable being cut by neighbor, he doing small renovation. i call TM and they came and charge about RM1XX. My neighbor pay ofcourse.

need to pay? my white cable and the fiber termination unit both been replaced by tm before for free.

once even the box at the phone tiang was replaced.

This post has been edited by skincladalien: Dec 1 2016, 05:11 PM

Call TM...aku punya kena potong dengan org mesin rumput kt luar...tm datang repair balik...takde chrge pon..call je instead of asking here

Apparently a lot of ppl here post nonsense. Just call TM they will find out the problem and fix it for u. If it involve charges which I highly doubt they will inform u before they do.

Just call TM and ask. Internet is full of NBTD ppl who try to act smart giving out advice left n right without factual check. TS u should beware

Problem fixed a few days ago, by those hopeless TM. It looks like they fitted a fiber optic bridge to fix the damage.

Had to call those clowns five times to get things going and each time, they keep on saying they are checking on their side. WTF !!!

This post has been edited by vernondp: Dec 4 2016, 12:45 AM

You left out the most important part. Was it FOC?

The TM contractor did not charge me anything, however, I've yet to receive my bill, not sure if I would be charged then.

TOPKEK, many talks here about fiber optic like its a lan cable lols and MR DIY? Seriously?

That's a good sign.

Wait for the bill and tell us if it is

fiber optics cable for RM10 from mrDIY ... LOL

Yes bro, you can splice fiber optic cables. But usually those High Speed Broadband service provider won't provide you this service.

For dedicated leased line, we do provide this kind of services if your fiber optic has issue. Those HSBB unable to provide this service is because the machine itself cost around RM50k which there won't invest on it.

Fiber optic are actually protected by 2 layer of rubber before it reaches the fiber optic. You may refer image as below:-


After removing the 2 layer of protection, the fiber optic will be reveal and you have to use this machine below to cut the fiber optic precisely:-


Can you spot the fiber optic?


Let's zoom in for better look


To splice the fiber optic, you have to use this machine below which cost around RM50k



Splicing are possible just depending whether the service provider want to do and worth to do or not.

You have a good day