Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

 All About Harddisk Thread V5

views
     
Kclee2002
post Aug 25 2025, 06:49 PM

Look at all my stars!!
*******
Senior Member
5,135 posts

Joined: Jan 2003



QUOTE(Moogle Stiltzkin @ Aug 24 2025, 11:15 PM)
curated pc shop.

is OEM, so warranty is STORE warranty. NOT SEAGATE. Everything seems upfront, its all mentioned in the store.

only thing i am unsure of is whether the store will honor warranty or not. thats the only thing i never tested.

But i can tell u my experience for warranty from a different seller which was a scammer. zero possibility of warranty. When try, they bluff, ended up wasting 1-2 months waiting for nothing.

That said so far curated pc shop seems legit. But i donno where they source their hard drives from. he says pre-order, so i am guessing drop ship?

regardless how he got them, it seems authentic and is brand new power on hours 0 (even after checking farm).
*
I would rate Curated as scam. Their warranty policy is essentially useless as well.

My experience with them as below:

Bought "Brand New"
user posted image

HDD started failing after 6 months, decided to do FARM check; evidently this was not "new" (3717hr -HDD Sentinel vs 45541hr -FARM)
user posted image

Contacted seller with evidence, brushed off and said his listing deleted and changed supplier, so he say warranty gone liao
user posted image
user posted image

Their so called warranty policy for "NEW" drives
user posted image

Ended with me writing to KPDN e-aduan and getting back half my money as per Shopee dispute. Seller offered for drive replacement but I ain't falling for the same shit again.

I would rather wager my money on getting used drives on taobao rather than paying a markup to get one from a local seller, who essentially does the same thing.


Edit: For FARM check on Windows PC, do the following:
1. Get Smartmontools and install https://sourceforge.net/projects/smartmonto...rtmontools/7.4/
2. Once installed, you will need to run CMD with admin privileges, with the following command lines smartctl -a /dev/sdX and smartctl -l farm /dev/sdX; X indicates the logical drive alphabet in which you will need to do a smartctl --scan
3. Compare the SMART power on value and the FARM power on value of your drive. If they are not similar, you have a dud.

This post has been edited by Kclee2002: Aug 25 2025, 06:58 PM
Kclee2002
post Aug 26 2025, 10:10 AM

Look at all my stars!!
*******
Senior Member
5,135 posts

Joined: Jan 2003



QUOTE(babylon52281 @ Aug 26 2025, 02:23 AM)
Thats what I was afraid off if the warranty comes from the shop cuz things sketchy. Did you register your drive in Seagate when received 'new' then?

I dont get why their pushing to their backend seller, its the same shop with the same seller ID right? They should honour the warranty to bcoz thats between them and you and Shopee as the middleman, nothing to do with their supplier. So how can they wash hands by blaming it to their source, and Shopee allows it by not honouring the refund process? Thats scammy from them as well.
*
You cannot register hard drives outside the region it was made to be sold in. Anyhow, the serial number is probably not a valid one anyway since they can always reprint the labels (as seen in the KPDN raid).

Seagate Channel Limited Warranty
user posted image

Shopee didn't want to do anything either; they just said nothing they can be done cause its outside their "shopee guarantee period", until you have filed a complain with KPDN.

This post has been edited by Kclee2002: Aug 26 2025, 10:11 AM
Kclee2002
post Aug 26 2025, 10:55 AM

Look at all my stars!!
*******
Senior Member
5,135 posts

Joined: Jan 2003



QUOTE(Moogle Stiltzkin @ Aug 26 2025, 10:46 AM)
good thing i only bought 1 drive from them. cause i was testing the waters. but yeah that is BAD  puke.gif

that said the drive i got from them did check out as brand new. but if cannot replace under warranty, that is not right (ive had official seagate sourced drives die within 4 years prior. so its not rare). especially when the store says its a 4 year store warranty. u cant just say u wont replace under warranty..... so sounds like that was a lie  sweat.gif
this part made no sense. Supplier change so what does that have to do with you? if it's store warranty, he should still honor warranty if the drive gone bad. The listed drive listed as store warranty and for how many years. It doesn't get as clear as that. So what nonsense is he now saying? that is very dissapointing. Send all the screenshots to shopee and dispute to get a refund. If he cant replace drive, he should give you a money refund. full stop.

anyway i dont accept his excuse either. its a bunch of bs. u cannot deny warranty on such flimsy basis.

Thats what i did for another seller. Eventually i got the refund after wasting time posting all the evidence  rolleyes.gif
There is a small claims tribunal u can lodge a report, but i honestly would just skip that and just go straight to shopee to get your refund. It's faster and less inconvenience for you.
*
Yeah, changed supplier and shopee deleting their listing ain't my problem. That's his own shit that he has to deal with; clearly skirting the problem and has probably got caught selling the fake "new" drives, hence got deleted. No idea why shopee still allows them to continue selling.

I did get my partial refund without reaching tribunal. KPDN e-aduan worked for me, I clawed back about half my purchase price, "best offer" by the seller with KPDN and Shopee mediating.
Kclee2002
post Aug 26 2025, 11:37 AM

Look at all my stars!!
*******
Senior Member
5,135 posts

Joined: Jan 2003



QUOTE(Moogle Stiltzkin @ Aug 26 2025, 10:59 AM)
i asked AI, it said this
know your rights bru  bruce.gif
*
You must understand, tribunal is not a 1 day thing. I have gone through this before for something else, its not as easy as it sounds. You need to file a case on tribunal website, serve notification papers to Shopee, arrange court date, go to the related KPDN branch and wait for your turn. Depending on severity, you may have to come back on a later date if cannot reach agreement.

I have exhausted all means contacting shopee support and they insist on not helping, so I lodged to KPDN e-aduan. I only took the cash because you can see how bothersome going to tribunal is(is it even worth your time, unless its like a 5 digit thing).


QUOTE(Moogle Stiltzkin @ Aug 26 2025, 11:02 AM)
half?

How long did u have the drive for? mine i had it for like 3-4 (not counting the 2-3 additional months waiting for a rma that never happened) months i got a FULL refund. not partial. i got from shopee, did not bother negotiating with the seller which already was untrustworthy.

best offer? for a warranty u should have gotten to begin with? thats not right  sad.gif
*
6months.

This post has been edited by Kclee2002: Aug 26 2025, 11:38 AM

 

Change to:
| Lo-Fi Version
0.0129sec    0.52    7 queries    GZIP Disabled
Time is now: 26th November 2025 - 04:01 PM