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 Grab and Uber Incidents you come across, On Customers Service n Support Pls Share

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Utopia Angel
post Apr 8 2017, 11:15 AM

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QUOTE(RyoKenzaki @ Dec 13 2016, 04:17 PM)
I once booked a Uber from Sunway Pyramid and the driver called me upon confirmation to ask me where am I going. I told him my destination and he told me he only go to airport, asked me to cancel the booking. I wasn't expecting taxi attitude and needless to say I'm mad as hell, I scolded him right away and he just keep insisting me to cancel it. Made a report to uber afterward and only got a reply that they will investigate it and when I insisted them to update me with follow up they didn't reply me. Shame on them if no action was taken
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Pyramid...


Tons of short trips, and I mean really short like 1-3km.
Bunch of spoilt brats who is "tempang", when there are buses, trains, and covered walkways for their convenience.

Can't blame the Uber drivers for asking your destination, we have gotten sick of these trips.
I once drove for 2-3 hours from Pyramid to nearby apartments, completing 9 trips and netting rm30 ?
After that, I swear I will never go online near Pyramid anymore.

Unless there is a 2.2x surge, or Uber implements minimum fare in that area.
Utopia Angel
post Apr 9 2017, 12:20 PM

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QUOTE(RyoKenzaki @ Apr 8 2017, 07:28 PM)
To be fair, I'm going to Kepong and he only wanted to go to airport
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Either you are telling the truth, or he is drunk.
A trip to Kepong is considered good enough, not mentioning there is always a high demand of rides there.
An airport trip only happen once in a blue moon, and he is waiting ?

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Utopia Angel
post Apr 9 2017, 12:25 PM

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QUOTE(naijnaij @ Dec 21 2016, 10:10 PM)
Took grab the very first time this morning at KLIA2..back to PJ.

Got a driver with 5 star rating..big sedan summore..but..end up its another guy that drive me using a different car. Told me that it's his partner and the work for the same "company".

His partner was driving with phone in hand looking at GPS all the way back to PJ. It was a really wtf first time experience for me..
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PLEASE REPORT !!

The taxis are gaming the system at both airport KLIA and KLIA2.
They will go online with their mobile, and when there is ping - they will assign their friend to go fetch the rider.
Quite a number of riders have this experience already.



This post has been edited by Utopia Angel: Apr 9 2017, 12:27 PM
Utopia Angel
post Apr 13 2017, 10:22 AM

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QUOTE(forever1979 @ Apr 13 2017, 05:36 AM)
grab driver will know the fare, pick up and destination before they decide to accept the job

uber driver, i think they dont know the destination
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We definitely won't know the destination, until we swipe "start trip".
Utopia Angel
post Apr 13 2017, 12:20 PM

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QUOTE(MeToo @ Apr 13 2017, 10:37 AM)
Actually to be honest, if you feel pyramid area have tons of fares you dont like... dont accept to start with.. go pick up from elsewhere. If we want this kinda choosy drivers we would take the normal taxi...
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No worries, I won't appear online near this place anymore.
Unless I forgot to set offline after sending rider there dry.gif

QUOTE
If we want this kinda choosy drivers we would take the normal taxi...


My Uber acceptance rate is always at 97-99%.
And I never call rider to ask for their destination (maybe I am dumb).

It's not about being choosy. You have no idea the amount of this extremely short rides... not at all.
I have had 9 trips @ rm2-4 each continuously in 2-3 hours driving there.
I can accept 2-3 very short rides as a charity service - but not so many.

It's not entirely the riders' fault, but some of them can probably walk and reach their destination faster.
I'd blame it more the Uber system, for matching so many short trips to one driver.
Either they are really short of drivers, or their system is just plain stupid.

This post has been edited by Utopia Angel: Apr 13 2017, 12:26 PM
Utopia Angel
post Apr 20 2017, 01:44 AM

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QUOTE(SGSuser @ Apr 18 2017, 04:56 PM)
having issues with the app today

after accepting job it disappears completely like nothing happened
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Well, my Uber driver app asked me to rate my next rider - which I haven't even pick up LOLX...

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