I sent an email to TM....

Referring to the report number, i assumed that you already know what are the problems.

Technician came to my house on the 27th of February

1-I got a disconnection problem. He lowered my downstream to 512 to solve it. But the problem continues.
3-He said the exchange have been moved further from my area and a new one i going to be erected closer to my area. Why i havent been informed about this disruption? Dont you know user like me is going to be affected?
2-He said my area doesnt really support 1mbps connection. Thats why im facing disconnection because the cables cant take it. So why TM approved my package subcription and make me pay?

If upgrading works are under way, its fine. But since i barely able to use the net for the past month, because of lower speed and disconnection, i would ask for reduction in charges. I am at the same time referring this case to CFM.

If TM is unable to solve this quickly, because time is money for me and 2 or more working days are too long for me to wait, im unsubscribing and getting other ISP.

Thank you.

If everytime maintenance, we all facing timeoff and connection problem, they should reduce our bills...its not fair.

after few hours my official complaint using their forms in their streamyx.com site, i think a senior lady called (well she sounded like she knows stuff) and from a pj number (the HQ?)

She said she'll ask the techies to fix it immediately but the disconnection is probably due to the poor line quality (so ive lodge a report to 100...they say they'll take action within 24 working hours - one day working hours - 8, so 24 means 4 days - clever.)

We'll see from here...

I wrote to TM, give them shit abt their ineffectiveness (in a appropriate manner) I got back my 1024 downstream and stayed that way for days now.

I called TM and report to fix my phone line prob, which probably have caused all the blinking, and they fixed it....

For now all is OK...hope it stays.



:::.. Download Stats ..:::
Download Connection is:: 694 Kbps about 0.7 Mbps (tested with 1013 kB)
Download Speed is:: 85 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/03/12 - 10:12am
Bottom Line:: 12X faster than 56K 1MB Download in 12.05 sec
Tested from a 1013 kB file and took 11.967 seconds to complete
Download Diagnosis:: Looks Great : 18.84 % faster than the average for host (138.136)
D-Validation Link:: http://testmy.net/stats/id-PNTSZI4AQ
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.2) Gecko/20070219 Firefox/2.0.0.2 [!]

http://www.dslreports.com/linequality/nil/2197566

This post has been edited by maranello55: Mar 13 2007, 01:41 AM

Im not sure...they called the house phone from the xchange and confirm that its my number and the line is working fine....probably change something at my port inside the exchange box. Now i havent been disconnected for a full day....used to DC every hour or so....

I think he's rite, since they repaired my line, my SNR never has gone above 8.5, and my line attenuation is stil at 63.5.....still no dc until today. Ask them to change everything...and change ur phone cable too if its too old.

Change everything! Its free! as long as its outside the house.

Did i said that? cant remember i had that prob before..only snr was ridiculously low.

my remote SNR stands at 17...

I wrote this using the complaint form on their site and 2 hours later the HQ called and 2 hours after that my connection prob is fixed...the next day, i called TM n give them shit abt my phone line. the day after that, the came and fixed my phone...now my line is OK....

http://forum.lowyat.net/index.php?act=ST&f...post&p=10694450

Went to LY just now. they were streamyx promoters at 2 spots on every single floor....pretty sickening i must say...

I mean abt their promotional campaign...not the promoters.
They just wanna earn few bucks.

Somemore want to teach other countries how to set up and e-government....wtf???

cheapo kasda...and my line now got everything...low upload, so-so download....and superhigh ping to even local servers...

God knows man.....god knows...

wuts ur electricity bill like man?

wtf?? now im in sarawak??

im in kl laa....last time they put my gateway in sabah....rerouting 4 wut??

Ampang connection has been really slow plus very high latency for almost two weeks now.

Made few reports already and apparently there was some problem with the server and just last nite things were back to normal.

I have a feeling Steamy is buckling up for competition.

tried to connect to streamyx....it says phone line busy? i was like WTf???

They have one lollypop, they need to feed 3 kids. When one kid have the lollypop long enuff, they take if away and give to the other kid, so when the the two other kids complain, they take the lollipop and give it to the complaining kid and give excuse to the other.

tm dont have enuff lollipop.