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 Ex-Maxis postpaid subscriber, How is Maxis service now???

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andrekua2
post Dec 3 2016, 07:22 AM

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QUOTE(nexona88 @ Nov 21 2016, 10:56 AM)
No wonder maxis still can survive..
Because the user have sentiment value & refused to port even it's more expensive devil.gif
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Hahaha... true before they offer free weekend data.

I ported out from Maxis 3 or 4 years ago due to me using 3G and their 3G suck. I went to Digi and it was ok ok at best, very good for certain places only. Moved to Celcom with First 38 and I'm impressed with the speed. It was serving me quite well in Kepong until their plan get outdated. Decided to port back to Maxis to try again. I think Maxis has improved somewhat compared to when I first ported out. They may not win the Speedtest result, but definitely more stable overall. Besides they do have better offering when it comes to free data. They don't split it and only require 4G. Maxis has been doing 4G way back than any of its competitors. Since I got myself a 4G phone last year, I don't really hate them as much. When I was having problem with their 3G, my wife iPhone 5 4G was already flying. So you do have to hate them for moving most of their bandwidth over to 4G.
andrekua2
post Dec 3 2016, 05:25 PM

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QUOTE(Velocity @ Dec 3 2016, 07:49 AM)
First if you follow through umobile many ppl have switch to umobile so in business term they have potential revenue so they might invest to improve so customers will stay or maintain.
Maxis goal is not to give their customers the best experience but more toward on how to make their shareholders richer that why most of the things they are offering is how to make you spend more.

I am with maxis for 15 years. You know 6 months ago their data packages are a joke. They only give you this boost because of the mess they created by offering secret plan to unloyal customers. Just imagine loyal customers get nothing but people porting out get special plan? Within that mess me and my company are also the ones ported out. Now most friends and family surrounded me not even one still stay with maxis.

The upgrade they given you all lately is not like a reward or benefit to customers more like trying to cover their shame.

Before port out i was paying RM80 no unlimited calls and sms, Data need add RM30 for 1GB (My friend 2months ago also complaint he have 1GB. Until the mess maxis created they suddenly so called upgrade to 3GB then now 5GB. His plan expiring on 15 december 2016. He is also porting out to umobile to try.

Ported out i am paying RM70 for unlimited calls with 15GB data + 7gb video + unlimited music streaming.

If you notice maxis do not have any plan that worth keeping because they under offer and overcharge so when that plan expired it looks not worth

Even now i still have 1 last maxis plan aka Hotlink HYC but if i keep this plan i only get 15cents to all maxis number and 1st 5 message is 5cents then unlimited 1 cent. Data i cannot get free weekend 8GB but i keep it because its my VVVVVVVIP no so i just want use the 365 days to extend validity
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For normal user, um is ok. For mobile gamer, um is not ok. Very high ping.

 

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