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 GrabCar Discussion V2, Info and FAQ

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monkeyboy
post Jun 12 2017, 03:24 PM

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QUOTE(akagidemon @ Jun 12 2017, 02:29 PM)
how do you even get those numbers a week....
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Depends on which area u play. I'm lucky to be where I am. I only do HP and above, but limited to 9pm. 200 trips a week is peanut, unless I travel for work or holiday. Ever since I started grabbing in Sept 2016, my incentive has always been more than fare collected. Last week net around RM2,300 (RM1000 + RM1,300). Even when they remove the busy area requirement, I am still still doing 100% busy area. I don't run away from traffic. Where the traffic is, that's where the demand is.

No doubt these days, easier to achieve AR of 85% compared to previously 90% but those were the days when incentives was high.[attachmentid=8892135]


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monkeyboy
post Jun 12 2017, 04:22 PM

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QUOTE(akagidemon @ Jun 12 2017, 04:17 PM)
I'm having hard times with traffic actually... Especially sultan ismail these few days
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Nothing compared to what I've experienced I guess. KLCC to Pavilion 1hr40min. That was when Jack Ma was in town, 2 months ago. I'm immune already. I told the riders, u gotta love what u do. I love the traffic that's why i grab lol.
monkeyboy
post Jun 12 2017, 04:47 PM

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QUOTE(thatasiankid @ Jun 12 2017, 04:42 PM)
If GS pick up 2 riders, does it count as 1 trip or 2 trips for incentives?
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Depends on which hour block the trips fall into. If the first trip accepted at 7.50am and the other only comes at 8.01am, then they fall into 2 seperate blocks. If 7.50am.and 7.52am then it counts as 2 trips in 7-8am block.
monkeyboy
post Jun 12 2017, 05:10 PM

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QUOTE(yhtan @ Jun 12 2017, 05:03 PM)
Are u doing part time?

Nowadays my incentive is lesser than fare collected, incentive to fare is about 30-40% : 60-70%
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Part time.
monkeyboy
post Jun 12 2017, 10:47 PM

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QUOTE(yhtan @ Jun 12 2017, 10:30 PM)
U still can drive in the morning before work and evening after work thumbup.gif

Look at your earning, one week must be driving at least 70-80 hrs. Morning time i rather enter office early rather than being late.
Grab love to inform last minute whistling.gif
TBH without these promo code, full timer driving 9AM - 4PM will be starving
Promo code will enter wallet by tuesday
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Last week i did 68 hours. More power than fleet driver. But before incentive was slashed, I only needed 60hours to earn the same, sometimes earn even more.
monkeyboy
post Jun 13 2017, 12:46 PM

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QUOTE(yhtan @ Jun 13 2017, 09:12 AM)
All these cases happen on midnight, where drunkard going back home.

Let the police do their investigation, after all a lot of ppl condemn Grab and Uber recently but still using it  innocent.gif
No wonder, sales can late in office and snake out earlier. I still think full time job must put in priority.
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Yesterday did 29 trips, AR only 81.1% and CR 11.1. Very choosy, I only did single digit trip, max RM 8. This morning did 10 trips in 3 hours+ passengers cancelled 4 trips. Recovered to AR 86.2% & CR 8%. After that, rushed to ipoh, got sales meeting at 11.30am. I was hoping to get ping trip to Ipoh but no luck.

Sales job is flexible. I love my job!
monkeyboy
post Jun 13 2017, 01:15 PM

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QUOTE(yhtan @ Jun 13 2017, 12:58 PM)
Another way is look at google map, report the issue at google map stating that entrance is blocked or closed.

Google Map will find routing another way because i think Grab quoting price using their map routing
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I reported one case too. I screenshot the google map route. Grabdriver app distance was 2.3km hence price.was RM4. Actual distance was 3.9km and price supposed to be RM6. Grab hasn't updated their route even the access road from behind has been closed for long time.

Grab app system will always count based on the shortest route. E.g Ampang Jaya to Mont Kiara, ~17km via Jalan Ampang + Tun Razak. But do you want to go through this route during heavy traffic? Sure no, end up using duke highway with additional ~4km. That's why, long trips, no matter what, always lose $$.
monkeyboy
post Jun 13 2017, 11:32 PM

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QUOTE(yusiang @ Jun 13 2017, 02:44 PM)
I saw on FB that some drivers complained grab has changed the AR formula for incentive last week, they claimed the new formula don't included cancelled trips.
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I presume u r talking about week May 29th - June 4th, which is totally screwed. Grab statement to me, AR 82.35%, CR 7.14%.

I remember all my trips cuz I only did like 6-7 hours. 25 jobs offer, accepted 22. Completed 18 trips, passengers cancelled 3, I cancelled 1. No matter how you manipulate the numbers u can never get AR 82.35% and CR 7.14%. On my app, AR 88%, CR 4.5%.

If rider's cancellation and my cancellation are not included, AR supposed to be 18/21 = 85.7%. If only my cancellation doesnt include, AR = 21/24 = 87.5%. No.matter how, still.cant get 82.35% & 7.14%

My cancellation is only 1 trip, how can it be 7.14%. Ini tak.boleh tipu punya!

The system at that time was screwed. I already emailed for clarification, 4 days, no reply. Sent another reminder just now.

This post has been edited by monkeyboy: Jun 13 2017, 11:37 PM
monkeyboy
post Jun 14 2017, 01:01 PM

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QUOTE(yusiang @ Jun 14 2017, 11:46 AM)
I did some math and here is the possible figures for you:-

AR=14/17=82.35%
...dont tell me they calculate as 17=18 completed trips - 1 driver cancelled job? 14=18 completed trips - 1 driver cancelled job - 3 ignored pings?? which would be completely wrong, it should be using the total pings minus rider-cancelled jobs(25-3=22) instead of completed trips(18).

CR=1/14=7.14%
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I completed 18 trips. Completed means exclude cancellation. Accepted 22 out of 25 jobs.
monkeyboy
post Jun 14 2017, 02:07 PM

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QUOTE(yhtan @ Jun 14 2017, 12:10 PM)
Correct, this is the exact calculation by Grab Finance team, cancelled trip is not included

I understand driver cancellation but rider cancellation is not included sound way too absurd.
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This method is no way logical. I completed 18 trips, how is it possible AR = 14/17?

It is more logical to count AR = 18/19. Where by 19 is the number of accepted trips. But, this can't be AR anymore. This is the ratio of completed trips/accepted trips. Which is the reverse of cancellation rating.
monkeyboy
post Jun 14 2017, 03:27 PM

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QUOTE(yhtan @ Jun 14 2017, 02:21 PM)
One forumer here kena CR because rider click "Driver asked to cancel" and this included into his CR rating doh.gif

Not only u kena like this, one member in facebook group also kena like this

https://www.grab.com/sg/blog/driver/taxi/acceptance-rate-ar/
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That depends... if excessive, sure kena. I got suspended before. They accused me for gaming online hours.
monkeyboy
post Jun 14 2017, 03:34 PM

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QUOTE(Mr.MakanGaji @ Jun 14 2017, 11:52 AM)
Same here! Had been dropped from Ambassador to Flexi! AR & CR totally different from what shown in apps. They messed up for that week and alot drivers get lower incentives. Not sure its on purpose or human error, but i do not think they going to pay back all of our money.

Emailed to them and 1 week already no response. Luckily i just partimer and that week i do very less, so i lose RM16 out of RM33 incentives.  mega_shok.gif

But... if they got this 1 time, sure got 2nd time and so on.

I think they trying to manipulate they incentive so that they earn more. No matter its on purpose or accidently, they are happy with this. vmad.gif
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I think grab is running out of capital. Imagine if there is only 1000 drivers like me around, collect gross fare rm1,200/week. Get inventive RM1,300 net. Everyweek they have to pay RM1.3m. Very hard to sustain.

And for them to get that 1.3m, they need hardcore fare drivers to collect RM6.5m/week! Say 1 hardcore drivers can collect RM3000/week, grab needs 2,200 drivers like this.
monkeyboy
post Jun 14 2017, 08:07 PM

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QUOTE(yhtan @ Jun 14 2017, 03:45 PM)
U count it wrong, if gross fare 1,200, net would be RM960, plus net incentive RM1,040. They only subsidize u RM800 (1,040 - 240)
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No bro, I meant net incentive is 1.3k, not gross. Yes, they only subsidize the net incentive -20% of what I collected, but they are still bleeding money. If 1000 drivers around, they still need.to come out with RM1m a week. What i was counting is just a brief picture of it. There were times where my nett incentive was 1.5k. Luckily not all drivers are like me. I have championed this game, to me this is more like play. Grab charges customers rm1.10/km. My KPI is RM2/km and that includes the return trip to home. And i never missed my incentive for the last 9 months except 2 weeks ago where they screwed the AR calculation, luckily i only did 7 hours max.


They cannot sustain for long. Thats why keep on slashing incentive. This incentives are not going to last long. Grab em while u can.

Eventually, grab will be just another taxi company, fares are going to be high all the time, and they won't have to pay incentives anymore. In Singapore grab price is same as taxi price, sometimes can be more. Thailand also same.

Im sure u are aware that these day high demand prices are very common. RM4 becomes RM8. Give promo but high price. In this situation, riders are paying our incentives, not grab. As they keep on putting high demand price, riders will get use to it. Its marketing and all grab want to be is to be different than taxi. Better cars, 5* drivers.
monkeyboy
post Jun 16 2017, 09:21 PM

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How's everyone doing with friday incentives?

I drove for 14 hours, travelled 240km, did 49 trips. It is just another good day for me.




monkeyboy
post Jun 16 2017, 09:23 PM

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QUOTE(starex80 @ Jun 16 2017, 06:21 PM)
Today lot sad case.
Early morning is getting multistop request.
After I just pickup the middleeast passenger heading to 2nd destination.
Another b2b request come in. Causing 1,2,3,4
Each point not near.
Crazy grab. Make the next passenger wait 25 minutes before the turn.

Luckily is a Bangla.
And this bangla also causing another sad case for me.
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Why did y accept this kind of trip request?
monkeyboy
post Jun 16 2017, 09:24 PM

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QUOTE(starex80 @ Jun 16 2017, 06:17 PM)
Today enter into kl. Jam all the way. Weird.
Thought ramadan should have less car but not.
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I left KL at 4.45pm. Lucky me got a trip out of town.
monkeyboy
post Jun 16 2017, 09:54 PM

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QUOTE(utusanmeridian @ Jun 16 2017, 03:53 PM)
Nope. Only "available" will be counted for incentive, otherwise it will be pro-rated.
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I asked the guy who did the education class, he said you are stl counted online until drop off, eveb when u turn off available for job.
monkeyboy
post Jun 16 2017, 11:31 PM

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QUOTE(utusanmeridian @ Jun 16 2017, 09:58 PM)
then i'm wrong lah... since the trainer said so. my mistake
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U r considered online as long as u have rider. But if u drop off too long after reaching destination, u will get blamed for gaming online hours.
monkeyboy
post Jun 16 2017, 11:33 PM

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QUOTE(beemek @ Jun 16 2017, 09:33 PM)
I take the job to bring customer from Bukit Bintang to Ara Damansara. pickup at 5pm and drop off at 7:45pm

damm jam + Google map give me wrong directions + the customer address is wrong......

pity job
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Why did u take this kind of.job? Lose money
monkeyboy
post Jun 17 2017, 10:27 AM

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QUOTE(BlueHatDiNuX @ Jun 17 2017, 10:19 AM)
Hi all,
I'm a new Grab Driver was start yesterday.
I have pickup a few rides with promo code discount, may i know where and when is the promo appear in the driver app's wallet?

Apologize as a bit confusing on this credit and cash wallet... sweat.gif
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It will go into cash wallet next working day. Then u can transfer to bank account or credit wallet.

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