I've checked with ookla speedtest and it seems to be getting up to 10mbps dl however when in a game of dota or streaming videos it feels as tho the internet is consistently choking. Videos load ultra slowly and the game pings at over 2000. More so recently at night the internet connection just decides to disconnect and connect whenever it likes.

Must say Maxis has quite terrible service.

Ping and speed are two different things.

Have you restarted your router? (yeah i sound like maxis customer service)

Maxis overseas ping (and speed) has never been impressive. You're only guaranteed 10mbps (with good sub 30 ping) when connecting to local sites or sites with local servers e.g. youtube.

Otherwise just give the cs a call. Good luck though.