Hi all,

Yesterday I walked into Maxis I-Center KLCC planning to sign up for MOP188 for a free Huawei P9. After the sales staff check my IC in the system he told me I have outstanding amount for Maxis Broadband service which is surprising because I never signed up for any broadband before or even have any account with Maxis before under my name.

Then at the helpdesk staff checked and told me I owed them RM800+ for Maxis Broadband. The service was active from Sept '09 till Jan '10. WTF 800 bucks for 4 months of broadband subscription??. The staff told me itemized bill is no longer available in the system as it is over 5 years.

The scary thing is, my name, old email, current house address and current phone number is all in the system. They might even have my photocopy IC. How come they never informed me by then if I never paid anything and not a single letter, invoice or phone call from them in 6 years time if they have my address and phone number in the system.

Anyone experience anything similar with my case before?. Any advise on how to resolve this case without paying or getting blacklisted and if an account under my name owing Maxis 800 bucks 6 years ago, how come I can sign up for postpaid services from other telcos?.


Please help

This post has been edited by LightningChan: Nov 2 2016, 11:41 AM

make police report..than send e-mail to maxis careline CCed to MCMC..fraud registration & request to waived charges..simple..if u r right, than u r not afraid of voicing & doing the right things..

Thanks for the information. You definitely gave me more info than the help desk staff.

e-mail attach with the scanned report...bayar 20@40 utk report better than 800+

Of course. I'm not gonna pay a single cent for what I din't use. I thought police report is free?. haha

Happened to wifey earlier this year. Asked the Maxis store staff @sunway pyramid to print details of the 'account'. name n ic the same, but billing address was different. went to make a police report. the policeman on duty mentioned its a 'norm' for them to receive such report. after the report is made, we got a copy of it and submit a complaint for fraud to the Maxis store.

case was reviewed within a week. was told case was cleared 2 weeks after submission.

funnily, another fraud case was reported with TM for Streamyx. same IC copy but different mailing address. but TM is slowwwwwwwwwww is resolving.....

all the best bro!

Wow.. Thanks for sharing your experience.

Scary weh. To think they have my name, IC number, old email, current address and phone number summore never notify me for any outstanding until I go check(untentionally summore). Now I think I need to bring my IC to all the telco and ISP to check for any subscription that I din't made before.

Btw, I ain't no bro..

This post has been edited by LightningChan: Nov 2 2016, 01:57 PM

Opssss sorry

Read the T&C before u commit to 24 months contract. It is one month too long. The landscape of data plan is changing rapidly.

Will do. Thanks for the advise

Police report I normally pay rm2

Um Police report is free. I just lodged a police report for a hit and run this morning. The report and the interview with the Sargeant no need to pay one..

Free huh?
I normally pay rm2 wor...
And they give receipt for it too

Strange.. I made 2 reports in 1 month and never paid a single cent
Maybe different balai or case different SOP.