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Samsung Samsung Galaxy Note 7/FE (Official Discussion V10), It's alive! Sort of
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vez
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Nov 6 2016, 01:12 AM
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QUOTE(fizzx @ Nov 5 2016, 09:58 PM) Gurney Paragon, Penang. I did call them earlier this week to inquire and they told me that refund forms are sent to SME and the refunds are handled by SME, not by their company. liar i think, i return my N7 to QBM Samsung, and receive the refund to my bank account already, money is transfer from the QBM Samsung shop, not Samsung Malaysia... because i pre-order and collect from QBM, and the pre-order also stated paid to that shop not Samsung Malaysia... for refund process i believe they have to claim the money back from Samsung and they are the one return money to customer not Samsung directly to customer
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vez
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Nov 7 2016, 09:13 PM
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QUOTE(atambo @ Nov 7 2016, 03:34 PM) Then obviously they lied. I just called them again, and were told to wait as they said Samsung is still processing the refund. I also asked about cheque option but the person said only bank transfer, and have to wait, but this time no timeline although previously they promised within 5 working days. I have sent an email to Samsung Malaysia through their website to ask about this and will update if I receive any reply. http://www.samsung.com/my/info/contactus/ call  those dealer really fxxkup money return bank in need take N days? wait Samsung approve is a big liar, i got mine within 7 days after return my N7, some dealer is fast, some give cheque on the spot as other forumer mentioned... what makes them so reluctant to return money asap? the dealer dont have money d? spend all the earning?
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