I'm surprised the amount of people that hasn't received a replacement phone or refund yet. Does Samsung really prioritize customer's safety? IMO all the process should've been done in about a week to avoid more cases.

Some people don't have a phone to use during the replacement period, and the fact that the phone is in the consumer hands(regardless whether it's on or off) is already considered risky. Let's Not talk about luck, but by how it was banned and as a device that's categorized as a failure, it shouldn't even be on consumer's hand today for safety reason. They can just take back the phone first and refund in a week or so, so it won't put other people life at risks.

Oh I see, I think this is the answer I'm looking for, thanks for the clarification