starz92 brandon8921 have you guys received your refund from Samsung Gurney Paragon?

same. They told me within 5 working days but it's already the 8th working day (minus weekend) for me. Called them but no one picked up

I returned on Monday too! Dammit. Gonna call them tomorrow

Called Samsung Gurney Paragon and asked when will I receive the refund as I had returned it on Monday and still haven't received the money after 5 working days and the guy told me that they have submitted the refund forms to SME. I asked if the refund will be made by their company or SME and he said SME. So, I guess those who pre-ordered from Gurney Paragon will have to pester Samsung CS to hurry with the refund.

Not all SME customers has received their refund. Unfortunately, I'm one of them This coming Monday will be exactly 14 days since I've returned the phone and yet to get my money. Will nuke them if I don't get it by then.

Gurney Paragon, Penang. I did call them earlier this week to inquire and they told me that refund forms are sent to SME and the refunds are handled by SME, not by their company.

Finally received my refund last night.Not sure what causes the delay was SME requested the dealer (Samsung Gurney Paragon) to send a copy of the invoice to them after I filed a complaint through their CS chat. Most likely it was a miscommunication or carelessness on both sides but I basically waited for 2 weeks for nothing.

Timeline:
24th Oct: Returned Note 7 in exchange for refund (Samsung Gurney Paragon told me within 5 working days)
2nd Nov: Called up the store, the guy told me they had sent in the refund forms and will be settled by SME. The way he said it, it's like none of the store's problem already.
7th Nov: Still hadn't received my refund. Had a chat with a CS guy named Max. Very helpful, he asked for my IMEI & Serial Number and escalated my problem to his higher up. Later that night, received a call from the store asking about my refund problem and told him about the situation and asked about the status of my refund. He said hedl get back to me.
9th Nov: Went to the store (after watching Dr. Strange ) to ask about the refund status. A guy, who I supposed is the store manager, asked for my name and checked in his list*. He told me SME requested additional documents from them (last minute request or not, I don't know) hence the delay and SME has issued the cheque the day before. Told me to wait for clearance by end of this week or early next week. *there were a few names in his list besides mine.
11th Nov: Received the refund at full amount.

Yes, the page that has your name, IC number & account number.