I returned my Note 7 on 21/10 at Samsung Aeon Bandaraya Melaka and asked for refund. They said will bank-in within 5 working days, but today already 11 working days but still no refund. I just called them and they said will check and call me back. Anyone requesting for refund that has experience with this outlet?

This post has been edited by atambo: Nov 7 2016, 11:29 AM

on the form -> online bank transfer.

still no call from them after i called them to ask this morning. in my opinion, refund should not take this long, especially in this case!

when did u returned your phone? at melaka outlet right? i was told only bank transfer when i request for refund.

Then obviously they lied. I just called them again, and were told to wait as they said Samsung is still processing the refund. I also asked about cheque option but the person said only bank transfer, and have to wait, but this time no timeline although previously they promised within 5 working days.

I have sent an email to Samsung Malaysia through their website to ask about this and will update if I receive any reply.

+1

When you owed someone money, you need to repay the money as soon as possible. And in this case, Samsung is not a small company, they have inconvenienced a lot of their loyal customers because of the faulty phone and recalls, so they should process the refund as soon as possible and fulfil their promise.

Anyway, just an update on my situation. Yesterday after calling the outlet twice, I wrote an email to Samsung Malaysia. Not long after that, I received a call from Samsung. They apologized because of the late refund, and promised that I will be refunded latest by this Friday. Then today, I received a call form the outlet, telling me that the refund has been transferred to my account, and I should get them in 1 or 2 days.