Just to share my experience:

My US account was hacked a few weeks ago and the hacker bought some digital games and dlc using my funds.

I logged into my account via web and changed the password. Later, I was able to get in touch with the US support team via livechat and complained to them about my case. They later said they will investigate and reverse the charges if any suspicious activity was found.

Good news, they did reverse the charges and my funds restored. Bad news, my account got suspended. And still is suspended. The problem; if there is a reversal of charges, your account will be locked out. And recently, the US livechat team seems to have been reconfigured to recognize US only IP contacts. So without VPN, I am not able to contact them. No email address, and they are non-responsive on Twitter.

So now I have to try call them to resolve this.

If you are going to ask to restore funds, be prepared for the hassle.

Call, or as someone here suggested, use VPN, this may work? I've not tried using VPN to livechat them so I can't confirm this..

This is a must do, I learned the hard way. Activate the two-tier security login and when also the password at checkout when confirming purchases, in wallet settings.

This. If any of you guys have not activated it, do it now. Also, in Wallet Settings under Wallet, enable the "Require Password at Checkout" setting. Sony America could easily tell us to bugger off so we're really at their mercy to help us.

This post has been edited by Odinn: Nov 1 2016, 11:38 AM