I called SCB 2 weeks ago to cancel my card. I received a callback around a week later (even though I insisted I wanted immediate cancellation but they said another agent will handle the cancellation itself).

That second agent offered me RM100 cashback on any RM200 spend by end of Jan 2023. Said the cashback will be credited on 31st March.

I thought a short while then insisted on a cancellation, but they seemed extremely pushy and even guilt tripped me (first I'm experiencing something like this!). The card was eventually cancelled today. A very long process I feel, where some banks can do it on the spot!

Anyways, my thinking was, rather cancel it ASAP so that the 6 months countdown starts and I can churn another round (for a minimum reward of RM600), instead of waiting over 2.5 months for an RM100 reward.

in view of no option to speak to cust service. (recent change)
it seemed we might b forced to pay for AF & SST if card not eligible to waive.

and worst still we can't cancel the card once AF & SST charged. (unless you clear both AF &SST)

so i am cancelling all my SC card for good once cb received..

definitely a WRONG MOVE to remove all human touch in a bank's cust service

Submit request on SC website la! You cannot contact CS to cancel, they will ask u to raise request from SC website

I submitted end of last month, no reply yet too. Just got charged annual fee. Resubmitted my cancellation request one more time.

SCB Call center minimum waiting time is 20 minutes before they pick up your call even it is Option 1 for lost card (emergency) case?

I also can't find statement in app. Need to use website to see.

PS: Wanna ask call CS can't check for transaction MCC? I call they said can't check for transaction MCC.

Having problem with my SCB card(looks like blocked by the bank), tried to call the service centre and never the live agent 
sent an email but also taking forever to reply based on previous experience...

Finally got the message that my card's been cancelled after 10 days